Senior IT Analyst

The current opening is for the Brazilian office located in São Paulo/SP, but we are in a Home Office model (with no plans to return in person) and the work in the physical office is optional. #LI-Remote

Who we are

What you will be doing: Key responsibilities

• Manage the device fleet across the region: provisioning, configuration, compliance and lifecycle. For macOS (Jamf) and Windows environments, keeping standards consistent across countries
• Administer identity and collaboration platforms (Google Workspace, Microsoft Entra ID), including SSO, MFA, access policies and joiner/mover/leaver processes
• Operate and evolve cloud infrastructure on GCP and Azure: access management, resource organization, monitoring and FinOps, tracking consumption, identifying waste and proposing optimizations
• Apply and strengthen security controls: endpoint hardening, encryption, patch and vulnerability management, access reviews, incident support and evidence for client security assessments
• Automate recurring operations through scripting and system APIs, replacing manual routines with reliable, documented processes
• Manage the SaaS portfolio, licenses, renewals, vendors and usage, with cost and adoption data supporting each decision
• Review current tools, processes and configurations, and propose and implement changes that simplify operations, reduce risk or improve the experience of our teams
• Act as escalation point for complex technical issues and as a reference for internal IT standards, runbooks and documentation
• Keep initiatives organized and well documented, with clear timelines and regular communication of progress, risks and trade-offs to technical and non-technical audiences

What We Are Looking For (Required Qualifications)

• Solid experience in IT infrastructure, corporate IT or endpoint engineering, in environments with distributed teams
• Hands-on experience managing macOS fleets with Jamf, plus device management experience in Windows environments
• Practical knowledge of cloud environments (GCP and Azure), including IAM and cost management
• Strong information security fundamentals applied to day-to-day operations
• Automation mindset, with scripting experience (Bash, Python or PowerShell) and comfort working with APIs
• Ability to lead initiatives from start to finish and to suggest improvements to what is already in place
• Organized and methodical, with good documentation habits and the ability to handle several parallel demands

Preferred Qualifications

• Experience in consulting or professional services, supporting teams that work under client security requirements
• Fluent English for daily work with international teams;
• Familiarity with LGPD, ISO 27001 or similar compliance frameworks
• Infrastructure-as-code and configuration management experience
• Experience supporting rapid growth or integration of newly acquired teams
• Certifications such as Jamf, Google Workspace Administrator, Microsoft or cloud/security credentials

What We Offer:

• Meal (VR)
• Free Office (work from home or anywhere you want!)
• Gympass
• Insurance: Life, Health, and Dental
• Bi-monthly Meetings (our “Get Together” where we meet to be together, with workshops, lectures, training, and a happy hour!)
• Woba (you can book coworking spaces anywhere you want!)
• Semi-annual evaluations (with opportunities for promotion)

Why you should join us

• Artefact is the place to be: come and build the future of marketing
• Progress: every day offers new challenges and new opportunities to learn
• Culture: join the best team you could ever imagine
• Entrepreneurship: you will be joining a team of driven entrepreneurs. We won’t give up until we make a huge dent in this industry!

Come join us!