Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The Office of the Chief Information Officer (OCIO) enables Medtronic's global technology strategy, delivering secure, scalable, and modern digital solutions that support business operations and patient-focused innovation. Within the IT Architecture function, this role focuses on the ServiceNow platform, driving enterprise architecture, platform modernization, automation, and adoption of advanced capabilities including AI-powered solutions, configurable workspaces, and system integrations.
This full-time position is based onsite in Nanakramguda, Hyderabad, India. The role partners closely with enterprise architects, business stakeholders, platform administrators, developers, and external partners to advance the ServiceNow ecosystem and support enterprise technology initiatives.
As a ServiceNow Architect, you will lead the technical direction of the ServiceNow platform, defining scalable architecture, governance standards, and integration strategies. This role combines platform leadership, solution design, and stakeholder engagement to ensure ServiceNow capabilities align with business and technology objectives while supporting ongoing modernization and automation efforts.
Responsibilities may include the following and other duties may be assigned:
- Define and maintain ServiceNow platform architecture, standards, and roadmap aligned with enterprise technology strategies.
- Design scalable, secure, and sustainable ServiceNow solutions supporting performance, integration, and compliance requirements.
- Lead implementation and configuration of ServiceNow applications, modules, and platform capabilities.
- Design and oversee integrations between ServiceNow and enterprise systems using REST APIs, IntegrationHub, and related technologies.
- Establish and enforce platform governance, coding standards, architectural guardrails, and security best practices.
- Collaborate with business stakeholders, enterprise architects, and technology teams to translate requirements into technical solutions.
- Create and maintain architecture blueprints, technical documentation, configuration standards, and implementation guidelines.
- Mentor ServiceNow developers and administrators through technical leadership, design reviews, and knowledge sharing.
Required Knowledge and Experience:
- Bachelor's degree with 8+ years of IT experience OR Master's degree with 6+ years of IT experience, including ServiceNow platform architecture, design, and implementation.
- 2+ years of experience as a ServiceNow Platform Architect leading enterprise-scale ServiceNow solutions.
- Active ServiceNow Certified System Administrator (CSA) certification.
- Experience leading ServiceNow customization, development, configuration, and integration initiatives.
- Experience with ServiceNow architecture, JavaScript, HTML, CSS, AJAX, and platform scripting.
Nice to Haves: - ServiceNow Certified Application Developer, Certified Implementation Specialist (HR, Customer Service Management, or IT Service Management), or ServiceNow Architect certification.
- Experience developing and maintaining ServiceNow architecture blueprints and platform governance frameworks.
- Experience building custom Service Portal widgets, pages, Configurable Workspaces, and Flow Designer solutions.
- Experience with ServiceNow AI Search, Now Assist, Predictive Intelligence, and platform optimization initiatives.
- Experience implementing REST integrations, IntegrationHub spokes, OAuth authentication, and Single Sign-On solutions.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
