Senior IT Business Analyst

Accountabilities:

The Senior IT Business Analyst will lead business analysis activities, coordinate cross-functional delivery, and ensure that technology initiatives remain aligned with business priorities and operational needs.

• Lead stakeholder discovery and business analysis activities, documenting business requirements, functional specifications, user stories, acceptance criteria, and process workflows.

• Analyze existing business processes and identify opportunities for automation, improved efficiency, and stronger user adoption.

• Partner with Business Liaisons, Product Owners, and stakeholders to manage request intake, review backlogs, and support business prioritization discussions.

• Facilitate release prioritization and scope discussions by considering business needs, engineering estimates, dependencies, and available capacity, supporting leadership decision-making.

• Coordinate requirements readiness across Business Analysts, Engineering, and Quality Assurance teams before sprint planning and development.

• Maintain project schedules, milestones, risks, issues, dependencies, decisions, and action items, proactively following up and escalating delivery impediments.

• Coordinate multiple technology initiatives involving internal teams, external clients, vendors, and implementation partners.

• Facilitate cross-functional meetings and communicate project status, delivery expectations, decisions, and key updates to stakeholders and leadership.

• Support Agile and Scrum practices, including backlog refinement, sprint planning, sprint reviews, retrospectives, and Scrum Master coverage when required.

• Coordinate user acceptance testing (UAT), business validation, release planning, implementation readiness, and post-release follow-up.

• Collaborate with technical teams on system integrations, data exchanges, application modernization, and infrastructure initiatives.

• Use SQL to query and validate data, investigate discrepancies, support root cause analysis, and inform business requirements.

• Lead complex data analysis and translate findings into actionable insights for business decision-making.

• Develop and enhance Power BI dashboards and visualizations to support strategic and operational reporting.

• Produce and improve recurring and ad hoc reports, ensuring accuracy, clarity, and alignment with stakeholder requirements.

• Maintain accurate, up-to-date, and accessible project, process, and requirements documentation throughout the delivery lifecycle.

• Mentor junior analysts and promote consistent business analysis practices, documentation standards, and knowledge sharing.

• Guide cross-functional teams, facilitate resolution of competing priorities, and encourage accountability without relying on formal reporting authority.

• Support workload visibility and team development while demonstrating readiness to take on broader business analysis leadership responsibilities as organizational needs evolve.

• Use approved AI tools to support research, requirements analysis, documentation, and process improvement while ensuring accuracy and compliance with applicable policies.

• Perform responsibilities in accordance with organizational policies, procedures, and applicable federal, state, and local laws, as well as other duties as assigned.

Requirements:

The ideal candidate will bring substantial experience in business analysis and technology project delivery, together with strong analytical, communication, and leadership capabilities.

• Bachelor's degree or an equivalent combination of education and professional experience.

• At least 7 years of experience in business analysis, project management, or a related field.

• Experience using project management and Agile delivery tools to plan, track, and coordinate projects and releases.

• Previous experience in the insurance industry.

• Advanced knowledge of business analysis, requirements documentation, process modeling, and data analytics tools such as Power BI, Tableau, and SQL.

• Experience with Agile and Scrum methodologies, the Software Development Life Cycle (SDLC), backlog management, release planning, and project tracking tools.

• Ability to coordinate multiple initiatives across internal departments, external clients, vendors, and implementation partners while managing risks and dependencies.

• Strong leadership and mentoring skills, with the ability to guide teams, influence stakeholders, and drive accountability without formal authority.

• Excellent written and verbal communication skills, including the ability to facilitate stakeholder discussions and communicate complex information clearly.

• Strong analytical thinking, problem-solving, and process improvement capabilities.

• A proactive, resourceful, and self-directed approach to work, with the ability to operate independently, navigate ambiguity, and manage competing priorities.

Benefits:

• Annual salary range of $110,000–$130,000.

• Competitive financial compensation package.

• Comprehensive employee benefits and programs designed to support employees' current and future needs.