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Greater London, England, United Kingdom
Hybrid
Department: Corporate Services
Team: IT Business Engagement
Location: London, with hybrid working (2–3 days in the office)
Position type: Permanent, Full‑Time
What the hiring manager says
“This is a pivotal role within IT Business Engagement, designed for someone ready to operate as a senior, trusted technology partner to the business and leadership team. As a Senior IT Business Partner, you will shape how GSMA defines, prioritises, and delivers technology‑enabled change.
You will work closely with Executive Leadership and senior stakeholders to translate strategic ambition into practical, scalable digital solutions, while also mentoring and strengthening the wider partnering team. This role requires strong judgement, commercial awareness, and the confidence to influence at all levels, combined with a passion for delivering tangible outcomes through technology.” David Cook, Head of IT Business Engagement
About the Team
The IT Business Engagement team is the primary interface between GSMA and IT, responsible for ensuring technology investment is aligned to organisational priorities and delivers measurable value. As the function matures, the team is increasingly focused on demand management, portfolio oversight, and enabling long‑term digital strategy rather than solely project delivery.
The Senior IT Business Partner plays a key leadership role within the team — acting as a role model for best practice, supporting capability development, and helping to define how business partnering operates across GSMA.
About the Role
As a Senior IT Business Partner, you will own senior stakeholder relationships and act as a strategic advisor on how technology can enable business objectives. You will lead the definition and management of IT demand across multiple initiatives, ensuring clarity of scope, priority, and value, while working closely with IT delivery teams and key vendors.
You will take accountability for shaping and assessing business cases, overseeing budgets and delivery timelines, managing risks and dependencies, and ensuring effective escalation and decision‑making at the right level. You will also collaborate with Legal and Procurement to assess and define enterprise IT toolsets and vendor approaches that support evolving business needs.
In addition to direct delivery accountability, you will play an active leadership role within IT Business Engagement — mentoring other Business Partners, embedding best practice, and helping evolve demand management, portfolio governance, and stakeholder engagement models.
Within your first year, you will be expected to:
Establish strong partnerships with Executive Leadership and senior stakeholders
Lead the effective management of the IT demand pipeline
Influence the direction of GSMA’s digital and platform strategy
Strengthen consistency and maturity across the Business Partnering community
About You
You are a confident, credible technology partner who is comfortable operating at both strategic and operational levels.
You bring structure to complex environments, balance competing priorities, and use your judgement to drive the right outcomes rather than simply deliver activity.
You enjoy coaching and supporting others, are commercially aware, and are motivated by improving how organisations make decisions about technology.
You combine curiosity and innovation with pragmatism and delivery focus.
You will bring demonstrable ability to:
Define and manage complex IT demand, scope, and prioritisation across multiple initiatives
Engage effectively with Executive Leadership Teams to shape digital strategies and investment decisions
Translate business ambition into robust, scalable IT solutions and platforms
Manage budgets, risks, timelines, and dependencies across concurrent delivery streams
Partner with internal teams and global vendors to deliver consistent, high‑quality outcomes
Mentor and guide other IT Business Partners in effective stakeholder management and delivery practice
Maintain an “over‑the‑horizon” view of technology, identifying opportunities for innovation and simplification
Technical and domain capability:
Strong experience delivering enterprise IT, digital transformation, and data‑driven initiatives
Deep understanding of modern application landscapes and cloud‑based platforms
Demonstrable experience working with platforms such as Salesforce, Workday, Microsoft 365, Asana, and similar enterprise tools
Experience working with strategic vendors and enterprise tool selection is highly desirable
Exposure to the mobile and telecommunications industry is advantageous
About your Skills
For the Senior IT Business Partner role, the following core GSMA skills are critical and will be used throughout the assessment process:
Stakeholder Management – trusted partnering at senior and executive levels
Influence – shaping strategy, decisions, and priorities across GSMA
Leadership – guiding others, setting standards, and role‑modelling best practice
Delivery – ensuring outcomes are realised, not just planned
Commercial Awareness – balancing value, risk, and long‑term sustainability
Contract type
RegularWorker type
EmployeeWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.