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Uniontown, Ohio, United States
Onsite
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s degree in Information Technology or technical-related field or four (4) years’ experience with personal computer hardware and software support AND five (5) years’ experience in implementing and troubleshooting Hardware, Software, Applications, and End User Devices required.
2. Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. A+ Certification, CCNA, MCP, or MCSE, preferred.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Workstation – Technical Support: Provides Workstation (Personal Computer, laptop, tablet, ext.) related support for the end-user. Troubleshoots, repairs, and inspects end-user hardware and software. Assesses end-user reported workstation hardware and software issues to determine the root-cause and provide appropriate remedial service. Attempts to identify trends relative to such matters and recommends long-term solutions. Answers computer-related questions and provides on-site end-user training as needed. Assists end-users in navigating Information Technology processes including submitting requests and trouble calls. Expertly resolves or assists others in resolving all normal Service calls. Provides on-site hardware and software modifications for end-users in support of production applications as necessary. Responds to the needs and concerns of end-users relative to accessing network resources. Collaborates with other Information Technology technicians to provide end-user support as necessary. Works collaboratively with other technicians for overall support.
2. Hardware and Software: Installs and tests end-user computer hardware and software as assigned. Devices include: PCs, laptops, tablets, printers, ip phones, mobile devices. Support for both wired and Wireless. Assesses end-user reported PC hardware and software issues to determine the root-cause and provide appropriate remedial service. Answers computer-related questions and provides on-site end-user training as needed. Assists end-users in navigating Information Technology processes including submitting requests and trouble calls. Configures setups/repair for devices. Document installation\ repair instructions for all devices. Assesses end-user reported PC hardware and software issues to determine the root-cause and provide appropriate remedial service. Collaborate with other technical teams to document and implement fixes. Answers computer-related questions and provides site level training as needed.
3. Maintains Technical Expertise: Improves personal knowledge of personal computer technology and associated software through reading, on-line training courses and any avenues provided by the IT department. Test new equipment (hardware and\or software). Determines how best new equipment can be deployed. Document new knowledge for plans that can be used in current or future rollouts. Collaborates closely with other IT personnel in deployment of new equipment.
4. Network Support: Provide general support at the device level for network connection and inspection. Collaborates closely with Telecom and or Networking to add new devices such as printers and vendor connections. Assist in 3rd party installation of vender supported hardware and software; assist in bringing the necessary manpower to accomplish (networking, telecom, epic teams.) Generate documentations for other techs to use for later support\installation. Assists in troubleshooting ports setting, Vlans, and UPS and other infrastructure devices.
5. Project Coordination: Develops realistic work estimates, financial budgets, and project schedules. Assists and mentors others involved with project planning and execution. Proactively apprises management of issues effecting project status and offer solutions to solve the issues. Assesses appropriate work effort for a task or project and supply progress reports. Review project deliverables for accuracy and provides assistance and mentoring to others. Lead major team installations. Leads team assigned projects from beginning to end. Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate system and/or vendor. Reviews assigned tasks daily, updates project management database and informs management of any identified issues or barriers.
6. Team Building: Leads departmental teams. Coordinate team cross training. Leads new technology projects and shares knowledge with team members. Creates presentations and/or reports for staff meetings.
7. Biomedical Device Support & Maintenance: The following responsibilities may apply to some WVU Medicine Sites: Liaison for repair vendors of medical equipment, coordination of service and service contracts for medical equipment, documentation of medical equipment service, preventative maintenance on medical equipment, and basic repair of medical equipment.
8. Other duties may be assigned.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
2. Employee must be able to respond quickly to visual and audible alarms generated by the systems that automatically monitor network devices.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. The work environment is a standard office environment.
SKILLS AND ABILITIES:
1. Ability to handle and maintain confidential information.
2. Ability to work well under high stress conditions.
3. Ability to work independently or cooperatively as a team member.
4. Ability to adapt to various workloads and assignments.
5. Ability to work with multi-disciplinary groups and facilitates meetings.
6. Must have reading and comprehension ability.
7. Must be able to type.
8. Possess good oral and written communication skills.
9. Ability to prioritize tasks.
10. Must have independent decision-making ability.
11. Ability to work in a fast paced and rapidly changing environment must be flexible.
12. Ability to sit for extended periods of time.
Additional Job Description:
Scheduled Weekly Hours:
40Shift:
Exempt/Non-Exempt:
United States of America (Non-Exempt)Company:
SYSTEM West Virginia University Health SystemCost Center:
5814 SYSTEM IT UTWNAddress:
500 W Berkeley StreetUniontownPennsylvaniaEqual Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.