United States
Remote only
Not Available
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior ITCR / Requirements Analyst based in the United States.
We are seeking an experienced analyst to lead IT Capability Request (ITCR) analysis and requirements advisory for a federal agency’s enterprise IT customer support program. In this senior-level role, you will translate complex mission needs into actionable requirements, evaluate technology solutions, and develop data-driven recommendations that support strategic planning and government decision-making. You will collaborate with stakeholders, technical teams, and program leadership to assess business processes, explore emerging technologies, and improve IT service delivery. The position also involves shaping development backlogs, supporting implementation, and contributing to customer experience roadmaps and performance reviews. You will help establish requirements management standards, mentor analysts, and promote high-quality deliverables across the program. This is a fully remote opportunity with up to 10% travel.
Lead requirements elicitation and analysis: Facilitate stakeholder workshops and interviews, document system requirements, develop use cases, and prioritize requirements for assigned IT Capability Requests.
Conduct business and solution analysis: Perform business process reviews, gap assessments, and alternatives analyses, evaluating options based on mission needs, cost, risk, cybersecurity, and long-term supportability.
Research technologies and assess investments: Investigate industry trends and emerging technologies, including AI, automation, and analytics, and prepare market research reports, Rough Orders of Magnitude (ROMs), and cost-benefit analyses.
Prepare executive-level deliverables: Develop comprehensive ITCR Support Packages, metrics, reports, and briefing materials for Program Management Reviews, governance boards, and technical forums.
Translate requirements into delivery plans: Convert approved capabilities into development epics, user stories, and acceptance criteria for IT service management and collaboration platforms, and contribute to project Surge Plans covering milestones, resources, deliverables, and impacts.
Support implementation and adoption: Lead User Acceptance Testing (UAT), assess change impacts, and prepare user communications and training materials for approved capabilities.
Contribute to strategic planning and performance measurement: Support customer experience roadmaps, current-state and gap analysis reports, and annual KPI and performance review recommendations using quantitative analysis and benchmarking.
Maintain quality and mentor analysts: Establish requirements management standards and templates, ensure traceability, provide ITCR status updates for monthly reporting, and mentor business analysts.
Education and professional experience: A bachelor’s degree and at least 10 years of related experience are required. A master’s degree with at least 8 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be accepted.
Citizenship and security clearance: Must be a U.S. citizen and hold an active Secret security clearance, favorably adjudicated at the T3/T3R level, before starting.
Enterprise IT analysis experience: At least 10 years of experience as a business, systems, or requirements analyst on IT programs, including lead responsibility for requirements and analysis on enterprise IT initiatives.
Requirements and business analysis expertise: Demonstrated experience leading requirements elicitation, business process re-engineering, gap and alternatives analyses, and business cases or cost-benefit assessments for government or enterprise decision-makers.
Market research and executive reporting: Experience researching technology options, preparing ROM estimates, and developing executive-level presentations and materials for governance boards.
Agile delivery and UAT: Experience writing epics, user stories, and acceptance criteria, and leading User Acceptance Testing in an Agile environment. Familiarity with IT service management platforms such as ServiceNow is expected.
IT governance and cybersecurity knowledge: Strong understanding of IT service management, cybersecurity and Risk Management Framework (RMF) considerations, and Department of Defense IT governance and acquisition processes.
Communication and leadership skills: Excellent facilitation, analytical, writing, and executive communication abilities, along with experience mentoring analysts and working independently with limited day-to-day supervision.
Preferred certifications: CBAP, PMI-PBA, PMP, ITIL 4 Managing Professional, or SAFe Product Owner/Product Manager certification.
Additional preferred expertise: Experience supporting DoW, DoD, or Intelligence Community IT capability, portfolio, or requirements processes, including familiarity with DoDI 5000.82, DoDI 8115.02, or the DoD 5000 Adaptive Acquisition Framework.
Additional technical skills: Knowledge of Technology Business Management (TBM), IT investment analysis, customer experience metrics such as CSAT, Customer Effort Score (CES), and Experience Level Agreements (XLAs), as well as Power BI and quantitative analysis. Lean Six Sigma Green Belt or Black Belt certification is also desirable.
Physical requirements: Ability to sit and stand for extended periods and move throughout an office environment and between buildings when required.
Competitive salary: The stated annual base salary range is $79,390–$122,870, depending on factors such as location, skills, experience, contractual requirements, and performance.
Remote flexibility: Work remotely, with travel of up to 10% as required.
Full-time employment: Regular, full-time, salaried, FLSA-exempt position.
Compensation package: Base salary is one component of the overall compensation package. Specific additional benefits, such as healthcare, retirement plans, and paid time off, are not detailed in the provided job description.
