Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com.
The Impact You Will Make:
The Senior Learning Technologist builds, configures and quality-assures the online subject sites that students and academics use every day across Risepoint’s Australian university partners. Every subject that goes live depends on this work being right: settings, assessments, gradebooks, access, groups and media all configured correctly before launch, and issues resolved quickly when they surface afterwards.
This is a hands-on technical delivery role, engaged on a fixed-term basis to cover a period of planned leave. It works within Course Production alongside Learning Designers, partner academics and university technology teams, and is accountable for subject sites being technically ready and working on the launch date. This is a remote position that requires candidates to currently reside in Australia.
How You Will Bring Our Mission to Life
What You Will Do:
- Creates, rolls over and maintains Canvas and Moodle subject sites, master shells and templates.
- Configures course settings, cohorts, dates, user roles and access for academics, support teams and students.
- Completes technical quality assurance for new and relaunched subjects, including final pre-launch checks, issue resolution and updates.
- Ensures LMS functionality, assessment settings, gradebooks, quizzes, groups, permissions and student experience meet university and Risepoint standards.
- Manages and updates site templates, navigation, page layouts and design standards in partnership with Learning Designers.
- Triages and resolves LMS support requests and escalates complex issues to university technology teams or external vendors as needed.
- Maintains clear records of support activity, technical issues and resolutions, and communicates professionally with academics and partner teams.
- Supports video and media workflows, including coordinating video production, review, captions, transcripts and publishing to the LMS.
What Success Looks Like:
- Subject sites are built, configured and signed off ahead of every launch date, with no last-minute escalations.
- Technical quality assurance catches configuration issues before students see them.
- Academics and partner teams get clear, timely answers to LMS queries and know who to come to.
- Site templates and standards are applied consistently across subjects rather than rebuilt each time.
- Handover at the end of the term is clean, with records and configurations documented so nothing is lost.
- Proportion of subjects technically ready by the agreed pre-launch checkpoint.
- Number of configuration or access issues identified at QA versus found after launch.
- Time to resolve LMS support requests, and volume escalated externally.
- Accuracy and completeness of support and configuration records maintained during the term.
What You’ll Bring to the Team
Experience That Matters Most:
- Must reside in Australia.
- At least 3 years’ hands-on LMS administration experience, including Canvas and Moodle.
- Advanced proficiency in administering and supporting Canvas and Moodle, including course creation, copy and rollover, templates, roles, permissions, groups, assessments, quizzes, gradebooks and visibility settings.
- Strong technical quality assurance capability, with experience testing course settings, assessment configuration, user access and end-to-end learner workflows before launch.
- Strong problem-solving and troubleshooting skills, with the ability to investigate LMS and learning technology issues, identify practical solutions and escalate appropriately when required.
- Experience supporting academic staff and students in an LMS environment and translating technical issues into clear, practical guidance.
- Knowledge of learning technology integrations and tools, including Turnitin, Cadmus, Echo360, H5P and assessment settings.
- Experience managing multiple subject sites, competing priorities and strict launch deadlines.
- Strong communication skills, with the ability to work closely with Learning Designers, external vendors and support teams.
Experience That’s Great to Have:
- 5 or more years’ LMS experience, including higher education, multi-subject delivery and LMS support.
- Preferred experience working in education setting, including higher education (universities), EdTech or online programme management (OPM)
- A qualification in education, educational technology, instructional design or IT, or equivalent experience.
- Canvas or Moodle certifications are also an advantage.
- Experience with Canvas Studio, Canvas course and group-management features, and Moodle category-level permissions.
- Familiarity with technical support platforms and ticket queues.
- Experience with accessible media practices, including captioning, transcripts and embedding video into LMS sites.
- Experience using Workfront, Frame.io and Adobe Creative Cloud tools.
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RisePoint is an equal opportunity employer and supports a diverse and inclusive workforce
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