Senior Loan Processor

The Team: 

Upstart's Loan Processing team helps borrowers move through the lending process accurately, efficiently, and with confidence. The team reviews loan applications, validates documentation, and partners across Operations, Quality, and Training to ensure every file is processed with quality, accuracy, and compliance at the forefront.

As a Senior Loan Processor, you'll independently manage a pipeline of loan applications from processing through closing coordination and post-close documentation with limited day-to-day guidance. You'll apply sound judgment to resolve more complex processing scenarios while balancing quality and  timeliness, and following established policies. As you build experience, you'll take on increasingly complex loan files and contribute ideas that improve day-to-day team workflows.

How you’ll make an impact

• Manage a pipeline of loan applications, moving files through processing, closing coordination, and post-close documentation while meeting quality and turnaround expectations.
• Review borrower documentation, identify missing or inconsistent information, and resolve processing issues by applying established policies and sound judgment.
• Independently manage more complex loan files, escalating risks or exceptions appropriately to help ensure a high-quality borrower experience.
• Identify opportunities to improve day-to-day workflows and  contribute ideas that increase team efficiency.

Minimum Qualifications 

• 1+ years of experience in loan processing, loan origination, or a comparable role supporting consumer lending at a financial institution or mortgage company.
• Experience reviewing financial documentation and processing loan applications while meeting established quality and productivity standards.
• Experience communicating with customers to obtain documentation, resolve questions, or provide application updates by phone and in writing.
• Experience consistently meeting quality, productivity, or service level expectations in a high-volume operations environment.

Preferred Qualifications

• Knowledge of consumer lending operations, loan documentation, and applicable regulatory requirements.
• Experience identifying opportunities to improve day-to-day operational processes or workflows.
• Ability to support teammates by sharing knowledge and best practices.
• Experience using AI-enabled productivity or knowledge management tools to improve efficiency while applying appropriate human judgment.
• Ability to adapt to changing priorities, policies, and operational processes.

Position location This role is available in the following locations: Columbus, OH (Easton office)

Time zone requirements The team operates on the East coast time zone.

In-Office requirements. You will be required to work from the Columbus, Ohio (Easton) office 2 days per week. The in office days for this team are Wednesday and Thursday. 

Shift time requirements: You must be able to adhere to a Tuesday - Saturday or Wednesday - Sunday work schedule aligning to one of the below shift times.

• 9:00am - 5:30pm ET
• 10:00am - 6:30pm ET

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