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The Senior Managed Services Delivery Implementation Architect is an advanced subject matter expert, responsible for playing a pivotal role in designing and implementing a more complex managed services solution that addresses a client's specific business need.
This role is responsible for the end-to-end project deployment within assigned enterprise clients, leading project implementation from a technology perspective and providing expertise in technical consultancy and assigned implementation service areas.
Key responsibilities:- Acts as the single point of contact for managed services solution implementation in client account.
- Provides subject matter expertise in area of specialization relating to the managed services solution being implemented.
- Collaborates with internal teams to align technical solutions with client requirements.
- Ensures managed services solution(s) being implemented fulfill functional and technical requirements while meeting associated Service Level Agreements (SLAs).
- Defines structure and architecture of the solution and its interfaces, performs feasibility analysis, keeps the solution aligned to the business goals and strategy.
- Organizes the design / plan agreed with the client into a managed service delivery plan.
- Generates project organization, deliverable plan that includes configuration verification, transition
- Translates the high-level technical design / solution into low level deliverables.
- Owns the technical design and sign-off on all technical designs.
- Identifies and defines the proper project deliverables for each party (including partners) involved in the project and communicate clearly the KPIs, milestone checks and all the measurables.
- Defines and drives technical requirements signed off with customer per schedule for implementation teams.
- Organize and manages an appropriate team / system / partner to monitor the project progress, anticipate, detect and handle problems in the project.
- Supports customer / vendor in terms of technical design / issues / discussion where need arises.
- Ensures service acceptance testing (SAT) and user acceptance testing (UAT) is properly conducted in an end-to-end manner to ensure billing and payment management.
- Conducts proof of concept (POC) tests for proposed technical solution or to resolve existing issues.
- Resolves any problems / issues detected in project execution by communicating / negotiating with various parties involved, consultants, vendors, and etc.; and/or escalating to higher level.
- Performs any other activity relating to the managed services delivery implementation project as required.
To thrive in this role, you need to have:- Ability to self-drive significant projects.
- Excellent learning ability and objective oriented.
- Excellent collaboration skills with the ability to influence and steer diverse cross functional teams.
- Excellent organization skills and attention to detail.
- Team player with the ability to work under pressure.
- Ability to develop presentations for senior level stakeholders.
- Knowledge of all the different aspects of the technical delivery.
- Advanced business knowledge.
- Client focused and demonstrates a proactive approach to solving problems.
- Able to quickly change direction based on updated client specifications or system limitations.
- Advanced expertise in technical consultancy and implementation services.
- Advanced knowledge of project management methodologies (Agile and Waterfall).
Academic qualifications and certifications:- Bachelor's degree or equivalent in Computer Science, Information Technology or Information Systems or related field.
- Relevant ITIL certification preferred.
- TOGAF or similar architecture certification preferred.
Required experience:- Advanced managed services provider experience preferred.
- Advanced demonstrated experienced gained within a similar role and matrixed managed services environment.
- Advanced demonstrated experience in IT project management and managed services delivery.
- Advanced demonstrated practical experience in technical architecting with relevant technologies, preferably from major services providers and/or solution providers.
- Advanced demonstrated experience in a pre-sales, consulting or client-facing role in a technology function.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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