Senior Manager - 2(Email Domain, Identity & Virtualization SME)

Accountabilities

• Act as the subject matter expert for Active Directory, Microsoft Exchange, identity and access management, SSO, MFA, and enterprise email architecture.
• Manage and evolve multi-cloud and on-premises email environments, including Exchange, Office 365, and other enterprise messaging platforms.
• Lead email migration, consolidation, security enhancement, archival, and integration initiatives across business-critical applications.
• Design, implement, and maintain complex Active Directory environments, including multi-forest/domain architectures, Group Policy, DNS, replication, OU structures, schema management, and backup/restore strategies.
• Lead identity lifecycle management and federation initiatives, including ADFS and integrations between identity platforms and enterprise applications.
• Serve as the technical SME for VMware ESXi, Hyper-V, Citrix, VMware NSX, Azure Stack, SCCM, SCOM, and related virtualization and infrastructure technologies.
• Support cloud and hybrid infrastructure initiatives across Azure, AWS, and GCP, including hyperconverged infrastructure and software-defined networking/storage environments.
• Manage enterprise MDM platforms such as MaaS360 and Microsoft Intune and introduce automation and configuration-management approaches to improve infrastructure efficiency.
• Ensure infrastructure environments comply with security, audit, governance, and regulatory requirements, including applicable hardening standards.
• Develop and maintain SOPs, knowledge documentation, risk assessments, disaster recovery procedures, and operational standards.
• Provide advanced technical support and lead incident, problem, and service-request management in line with agreed SLAs.
• Mentor engineers and collaborate with global IT teams, vendors, OEMs, and other technology stakeholders on complex initiatives.
• Contribute to project planning, execution, documentation, and governance while tracking milestones, deliverables, risks, costs, and budgets.
• Manage vendor relationships, contract renewals, cost estimates, and financial planning for infrastructure initiatives.
• Drive continuous improvement through automation, modern configuration management, security enhancements, and infrastructure transformation.

Requirements

• 10–12 years of relevant IT infrastructure experience, with significant expertise across email, identity, Active Directory, virtualization, and enterprise systems.
• Bachelor’s or postgraduate degree in Computer Science, Information Technology, or a related discipline.
• Deep hands-on expertise in Active Directory, Microsoft Exchange, VMware, email security, identity and access management, and infrastructure automation.
• Strong knowledge of multi-forest/domain Active Directory, Group Policy, DNS, AD replication, federation, LDAP, Kerberos, and identity lifecycle management.
• Experience with Exchange environments, Office 365, email security standards such as SPF, DKIM, and DMARC, and integration with enterprise applications.
• Strong virtualization experience across VMware and Microsoft Hyper-V, with exposure to Citrix, NSX, hyperconverged infrastructure, and software-defined infrastructure.
• Experience working with Azure, AWS, and/or GCP in hybrid or multi-cloud environments.
• Knowledge of MDM platforms such as Microsoft Intune or MaaS360 and experience implementing infrastructure automation or configuration-management solutions.
• Working knowledge of PowerShell, server monitoring, networking, routing, and infrastructure troubleshooting.
• Experience integrating identity and email platforms with business-critical systems such as HR, ERP, or other enterprise applications.
• Strong understanding of security, compliance, governance, disaster recovery, risk management, and operational best practices.
• Excellent leadership, communication, stakeholder-management, and cross-functional collaboration skills.
• Demonstrated ability to manage vendors, negotiate or renew contracts, oversee budgets, and coordinate complex technology projects.
• Strong analytical and problem-solving abilities, particularly when managing critical or highly complex infrastructure issues.
• Strategic and proactive mindset with a strong focus on continuous improvement, security, reliability, and operational excellence.
• Relevant certifications such as Microsoft Enterprise Administrator Expert, Microsoft Identity and Access Administrator Associate, MCSE Messaging, Windows Active Directory certifications, VCP/VCAP-DCV, or Azure/AWS/GCP certifications are advantageous.
• Experience in the pharmaceutical or another highly regulated industry is a plus.

Benefits

• Senior-level opportunity with global scope and visibility across enterprise IT operations.
• Opportunity to lead critical infrastructure transformation across email, identity, virtualization, cloud, and security.
• Exposure to complex, business-critical enterprise technology environments.
• Opportunity to work with global IT teams, leading technology vendors, and OEM partners.
• Strong ownership across architecture, operations, projects, governance, and technology strategy.
• Opportunities to mentor technical teams and influence infrastructure standards and best practices.
• Professional development through exposure to modern cloud, automation, virtualization, identity, and security technologies.
• Comprehensive employee benefits and programs designed to support professional growth and overall well-being.
• Opportunity to contribute to continuous improvement and high-impact technology initiatives within a global organization.