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New York, New York, United States
Hybrid
At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.
Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
The Position
The Senior Manager of Application Support is the right hand and strategic operational partner to the Director of IT Service Management & Governance, to whom this role reports directly. In a legal-industry environment, the role leads the people, processes, and operational practices that support critical practice-of-law software products and related legal technology, including Intapp, iManage, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, and workflow platforms. The role ensures reliable, secure, and user-focused application services across the full lifecycle of legal operations, including service delivery, incident and problem management, upgrades, integrations, adoption, and continuous improvement. The role models servant leadership and contributes to a collaborative, transformative, and innovative IT department.
Key Responsibilities
Qualifications
Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.
A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Why Should You Apply?
