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Greater London, England, United Kingdom
Hybrid
At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.
Office based, requiring 50% onsite presence.
Behind every high-performing commercial organisation is an engine that keeps everything running — the systems, the data, the processes, and the infrastructure that allow field teams to do their best work. This is that role.
As Commercial Operations Manager for the Northern Cluster, you will sit at the heart of a commercial organisation spanning the UK, Ireland, and the Nordic markets — Denmark, Sweden, Norway, and Finland. You will own the tools, systems, and data infrastructure that power our field teams, manage Sales Incentive Plans, lead territory design, and serve as the operational backbone of a complex, multi-market business.
This is not a passive support function. It is a critical enabling role that bridges strategy and execution — and the right person will bring genuine ambition to it. If you thrive on bringing order to complexity, take pride in operational precision, and are always asking how things can be done better, this role was built for you.
This role will be managing the Northern European Cluster, comprising of UK, Ireland and the Nordics and may require some travelling within the cluster.
Commercial Excellence — Tools and Systems Ownership
You will be the primary owner and single point of contact for key commercial tools and systems across the Northern Cluster — including Veeva CRM, our data lake and reporting platforms. That means ensuring optimal functionality, driving user adoption, maintaining data quality, and acting as the internal champion for these systems. You will lead onboarding of new tools, manage UAT, upload bi-annual Cycle Plans, and ensure global standards translate into locally reliable execution.
Reporting, Dashboards, and Analytics
You will build and maintain dashboards and reports — including Power BI — that give sales leaders and field teams clear, accessible visibility of performance and territory execution. You will deliver ad-hoc analyses, contribute to insight generation in partnership with cluster BI&A, and continuously improve data integration across systems. The goal is always the same: better information, faster decisions, stronger outcomes.
Sales Incentive Scheme Design and Administration
You will manage the end-to-end execution of Sales Incentive Plans twice a year — from data preparation and calculations through to pay-out — working in close partnership with HR and Finance. You will also partner with Business Unit leads to design and optimise incentive schemes that are motivating, commercially aligned, equitable, and audit-ready. This is high-stakes work that demands both analytical rigour and commercial instinct.
Territory Planning and Field Support
You will perform territory design and alignment across all brands and markets, lead territory change management end-to-end, and ensure field teams always have the accurate, up-to-date tools and data they need to operate effectively. You will maintain a continuous improvement mindset — regularly reviewing processes to identify where things can be streamlined and enhanced.
Data Governance and Cluster Interfaces
You will ensure data standards are set and maintained across commercial programmes, maintain local Business Rules in connection with commercial, medical, and compliance functions, and work with external data vendors such as IQVIA to ensure data quality and availability. You will represent operational realities in cluster and global forums — making sure the ground-level picture is always understood at the top.
Process Optimisation and Ways of Working
You will champion a culture of operational excellence across the Strategy and Operations function — proactively identifying gaps, inefficiencies, and duplication, and developing practical solutions that improve speed, accuracy, and impact. You will document and embed standardised ways of working that are consistent, scalable, and built to last.
Essential
Preferred
You are the kind of person who sees a broken process and cannot leave it alone until it is fixed. You think end-to-end — understanding dependencies, anticipating risks, and following through. You are equally comfortable in a data set and in a stakeholder meeting, and you know how to translate the operational detail into language that lands with a commercial audience.
You will be working across Oncology, Cardiovascular, and CAR-T/Haematology therapy areas, partnering with Field Force Excellence, Sales, HR, Finance, and cluster Commercial Operations teams across multiple markets. It is a broad, highly visible remit — and for someone who genuinely loves operational excellence, it is a compelling one.
#LI-Hybrid
We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.
How We Work
Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.
Supporting People with Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Bristol Myers Squibb is Disability Confident – Employer
A UK Government scheme
Candidate Rights
BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
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