- Lead an end-to-end testing and release assurance capability that helps ensure change across branch, ATM and related Customer Service Network experiences is ready for customers and frontline teams.
- Join a role with broad enterprise impact, partnering across Technology, Delivery, Operations, Risk and business teams to improve confidence in change delivery and reduce customer and operational risk.
- Build your career at a bank investing in technology, resilience and continuous improvement, with a strong focus on modern engineering, delivery primacy and leading in technology and AI.
Do Work That Matters
This role is responsible for leading the CSN Test Lab capability and providing robust end-to-end testing services across branch, ATM and related CSN change. You’ll oversee planning, execution, environment readiness, defect governance and release assurance so systems, platforms and initiatives are validated effectively before release. In doing so, you’ll help create a consistent, controlled testing environment that builds confidence in change delivery while reducing customer and operational risk.
See yourself in our team
Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services supports more than 10 million personal and small business customers with market-leading products, services and digital experiences. Join a team where you’ll have a positive impact on customers’ lives, strengthen local communities, and build a rewarding career.
- Leading the CSN Test Lab strategy, operating model and delivery standards.
- Establishing and maintaining testing frameworks, methodologies and quality assurance practices across CSN initiatives.
- Overseeing end-to-end testing activity, including planning, execution, defect management, evidence capture and reporting.
- Ensuring branch, ATM and related channel changes are tested appropriately before release.
- Providing governance and oversight of testing quality, with strong adherence to risk, compliance and control requirements.
- Partnering with Technology, Delivery and business teams to embed testing earlier in the change lifecycle through a practical shift-left approach.
- Managing test environments, tools and test data to support reliable validation and repeatable assurance.
- Delivering clear readiness reporting on quality, risks and release confidence for stakeholders across the business.
We’re interested in hearing from people who:
Bring deep testing leadership experience and know how to build practical, scalable assurance approaches in complex environments. You’ll combine strong delivery discipline with stakeholder influence, risk awareness and a focus on improving outcomes for customers, colleagues and the business.
- Have expert capability in test management and delivery.
- Bring advanced experience in release assurance and quality assurance frameworks.
- Have strong defect management and environment management experience.
- Understand governance, control frameworks and how to achieve better risk outcomes.
- Can lead change delivery and implementation across multiple stakeholders and streams of work.
- Use data analysis and reporting to provide transparent readiness and quality insights.
- Build trusted relationships and influence across Technology, Delivery, Operations, Risk and business teams.
- Demonstrate strong leadership principles and a continuous improvement mindset.
Working with us: At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696
