RI - Work from home, United States of America
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Enterprise Customer Experience and Insights is at the heart of CVS Health’s customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborative, and agile environment.
Position Summary
CVS Health is on a journey to becoming the most trusted health company and creating optimal experiences for customers, members, clients and colleagues. The Senior Manager, Customer Experience Intelligence (AI & Insights) will play a critical role in helping CVS Health achieve this goal. As we look to deliver enhanced value and improved health outcomes for consumers, this role will be pivotal to igniting a customer-centric culture. As an AI forward leader, you will embedding artificial intelligence and machine learning into how we listen to, understand, and act on the voice of our customers, members, and patients. You will spearhead and implement new use ML/AI to measurement and deploy capabilities future acceleration our best-in-class customer experience program. This candidate will be responsible of leading and developing a team as well as a cross-functional collaborator ensuring peers are using AI best practices.
Required Qualifications:
Preferred Qualifications
Education
Bachelor's Degree or equivalent (HS Diploma + 4 years of relevant experience) required
Pay Range
The typical pay range for this role is:
$75,400.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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