Team Manager, Customer Success

Job Description:

POLITICO is looking for a Team Manager, Customer Success to manage a team of 10 Customer Engagement Specialists and develop scalable customer engagement practices that drive product adoption, customer value, Wallet Retention Rate, and retention rate across the US Professional Subscriptions business. This senior manager level role will focus on coaching and developing team members, driving team performance, and executing strategies that strengthen customer engagement and retention.

POLITICO's mission from the very beginning was to win the audience. We dedicate ourselves to providing accurate, non-partisan, impactful information to the right people at the right time so that they can act with confidence and speed. We experiment to avoid being disrupted and we have fun disrupting others. And we are not afraid to risk failure if it means being the best at what we do.

What You’ll Do:

• Manage, coach, and develop a team of 10 Customer Engagement Specialists, fostering a high-performing team culture focused on growth, accountability, and results.
• Partner with the Managing Director, Customer Success to develop and execute strategies that drive customer engagement, product adoption, Wallet Retention Rate, and overall retention.
• Establish team goals, performance expectations, and scalable processes to improve customer onboarding, engagement, training, and support.
• Provide ongoing coaching, feedback, and professional development to strengthen individual and team performance.
• Leverage customer health, usage, and engagement data to identify opportunities, address risks, and improve the customer experience.
• Collaborate with Account Management and Customer Success leadership to align customer engagement efforts with broader business goals.
• Partner with Product, Marketing, Technology, and Data teams to share customer insights and drive improvements across the business.

What You’ll Need:

• Experience in Customer Success, Account Management, client services, customer engagement, or a related field, preferably within SaaS, subscription, or information services.
• Proven experience managing, coaching, and developing customer-facing teams, with a track record of driving performance and results.
• Ability to build and improve scalable processes that strengthen customer engagement, product adoption, and retention.
• Strong leadership, communication, and relationship-building skills, with a passion for developing people.
• Analytical mindset with experience using customer data and performance metrics to identify opportunities and drive decisions.
• Ability to collaborate across departments, manage competing priorities, and adapt in a fast-paced environment.
• Bachelor's degree or equivalent experience.

COMPENSATION: $85,000 - $100,000 annual salary. This role is also eligible to participate in POLITICO’s commission plan, with a target incentive opportunity of $35,000 - $50,000, resulting in an on-target earnings (OTE) potential of approximately $120,000 - $150,000. Commission payments are variable and are based on achievement against applicable performance goals and the terms of the commission plan. Actual compensation will depend on factors including experience, skills, qualifications, and other job-related considerations.

We value our people. Click here for more on what we offer and what it’s like to work for POLITICO.

Let’s keep in touch. You can view our list of open positions here and email us careers@politico.com. We hope to see your application soon!

 

About Us. 

POLITICO illuminates the forces shaping global power. Since 2007, we have delivered intelligence that anticipates tomorrow's headlines, not reports on yesterday's news. As politics has increasingly become the defining force of our era, our work has never been more vital. 

Cabinet secretaries and Ministers start their mornings with our analysis. CEOs shape strategy around our reporting. Advocacy leaders rely on our insights to move policy. We deliver the straightforward facts and clear-eyed analysis they need to navigate the most complex political landscape of our lifetimes. 

Our 1,100+ publishing professionals across the world's key democratic capitals—Washington, Brussels, London, Paris, Berlin, Sacramento, and New York—form the world's premier politics and policy newsroom. We tell the story of how power really works by explaining who wields it and how they plan to exercise it, connecting dots others miss and delivering scoops from sources others don't even know exist. 

Innovation has always been a core tenet of our story. At launch, we bet that depth would trump scale, that talent would trump traffic, and that politics would become central to modern life. In 2011, we made another bet and launched POLITICO Pro to help decision-makers understand the business of government, transforming both how they shape government action and the business of journalism itself. 

These bets have made POLITICO the most successful digital news startup of its generation and the indispensable resource for leaders who shape the future. Today, we are a rarity in media: a growing, profitable, and sustainable news organization. 

POLITICO is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy. The company’s guiding principles - first articulated as  The Essentials by founder Axel Springer in the aftermath of World War II - remain a cornerstone of the company’s foundation today. Learn more about Axel Springer. 

Posting date:

2026-10-26

Title:

Team Manager, Customer Success