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United States
Remote only
The role serves as the primary operational leader for the Cyber Fusion Center, creating alignment across analysis, engineering, threat intelligence while ensuring that operational performance, customer experience, and strategic objectives are achieved. The CFC Operations Manager is a visible customer-facing leader who builds confidence with customers, helps navigate critical situations, and represents Avertium's operational capabilities with professionalism and credibility.
Lead day-to-day Cyber Fusion Center operations across security analysis, incident response, escalations, threat-informed operations, and supporting engineering functions.
Drive excellence in operational performance, service delivery, customer outcomes, SLA attainment, quality standards, and team execution.
Establish and maintain accountability frameworks for case handling, escalation management, operational governance, and quality assurance.
Protect customers through Avertium's Threat Informed Operations model by continuously improving detection effectiveness, analyst decision making, response quality, and operational readiness.
Drive continuous improvement initiatives that increase scalability, consistency, efficiency, and customer satisfaction.
Lead workforce readiness, technical training, leadership development, and operational enablement programs.
Take Cyber Fusion Operations to the next level by identifying opportunities to improve processes, technology utilization, automation, reporting, service quality, and organizational effectiveness.
Lead operational reviews, KPI reporting, workload management, backlog oversight, and leadership decision-making cadences.
Manage customer-impacting escalations, operational risks, and high-priority incidents while ensuring timely communication and successful resolution.
Partner closely with Sales, Service Delivery, Product, and Engineering teams to support customer retention, expansion opportunities, customer advocacy, and long-term customer success.
Drive operational maturity initiatives, establish best practices, and create organizational alignment across teams responsible for customer protection and service delivery.
Build organizational capability through workforce planning, leadership development, coaching, succession planning, and performance management.
Serve as Avertium's operational executive with customers, providing leadership during business reviews, escalations, service discussions, operational planning sessions, and strategic customer engagements.
8+ years of experience in cybersecurity operations, managed security services, incident response, threat detection, or related disciplines.
5+ years of experience leading security operations teams and managers.
Deep understanding of SOC, MDR, and XDR service delivery models.
Experience leading operational excellence, service quality, and customer protection initiatives.
Strong understanding of incident response, threat detection, threat hunting, and threat-informed defense concepts.
Experience managing customer-facing escalations and executive-level customer relationships.
Demonstrated success improving operational performance through process optimization, automation, metrics, and organizational leadership.
Strong analytical, organizational, and decision-making skills.
Ability to communicate effectively with technical teams, executives, and customers.
Experience working cross-functionally with Sales, Service Delivery, Product Management, Engineering, and Executive Leadership.
Proven capability to balance operational execution with strategic leadership.
Bachelor's degree in Cybersecurity, Information Technology, Business, or equivalent experience preferred.
Industry certifications such as CISSP, GIAC, GCIH, GCIA, ITIL, PMP, or equivalent preferred.
