Senior Manager, Cybersecurity Operations

Senior Manager, Cybersecurity Operations

Location: Bangalore, India (Hybrid; in office 3x)
Department: Cybersecurity Operations
Reports To: VP, Strategic Cybersecurity Operations

Deepwatch is seeking a highly motivated and experienced Senior Manager, Cybersecurity Operations to establish and lead our CyberOps pod in Bangalore, India. Reporting to the VP, Strategic Cybersecurity Operations, this leader will play a critical role in scaling Deepwatch's global CyberOps organization by building a high-performing team focused on delivering exceptional customer outcomes across Security Operations, Detection Engineering, Threat Intelligence, and future Threat Hunting and Incident Response capabilities.

This is a player-coach leadership role. While the primary responsibility is leading, developing, and growing the India CyberOps pod, the Senior Manager will also remain operationally engaged by managing a queue of customer alerts, investigations, tickets, and escalations as business needs require. The ideal candidate enjoys balancing people leadership with hands-on technical execution, leads by example, and establishes credibility by working alongside the team.

The Senior Manager will operate within a highly collaborative, matrixed environment, partnering closely with U.S.-based leaders across SOC Delivery, Detection Engineering, Adversary Tactics & Intelligence (ATI), Product, Engineering, Customer Success, and Engineering. This leader will help establish Bangalore as a strategic extension of Deepwatch's global CyberOps organization while maintaining operational consistency, customer focus, and service excellence.

Leaders at Deepwatch champion our Core Values: Customers Are Our Core, Innovation Drives Us, Expect Excellence, One Team, and Have a Blast. This leader will foster an inclusive, high-performing culture while helping shape the future of our global CyberOps organization.

Team & Operational Leadership (Player- Coach)

• Build and lead a high-performing CyberOps team in Bangalore, overseeing recruitment, onboarding, and continuous professional development.
• Conduct regular coaching, performance feedback, career development discussions, and succession planning.
• Foster a culture of accountability and excellence, partnering with the People Team on long-term workforce and succession planning.
• Lead by example, demonstrating technical excellence, managing customer alerts and escalations alongside the team to maintain customer focus and quality standards.
• Balance leadership responsibilities with direct operational contributions during periods of increased alert volume, customer escalations, staffing gaps, or major security events.

Cyber Operations Delivery

• Execute day-to-day operations across Security Ops, Detection Engineering, and Incident Response, ensuring alignment with global priorities and SLAs.
• Support Security Operations, Detection Engineering, Threat Intelligence, and future Threat Hunting and Incident Response initiatives.
• Ensure the delivery of high-quality customer outcomes while meeting operational metrics, quality standards, and service-level commitments.
• Support global follow-the-sun operations and provide leadership during customer-impacting incidents.
• Continuously identify opportunities to improve service quality, analyst efficiency, automation, and operational effectiveness.

Matrix Leadership

• Partner closely with U.S.-based leaders across:
• SOC Delivery
• Detection Engineering
• Adversary Tactics & Intelligence (ATI)
• Threat Hunting
• Customer Success
• Product
• Engineering
• Operate successfully within a matrixed global organization while balancing local team leadership with global priorities.
• Drive consistency in operational processes, playbooks, customer experience, and quality standards across regions.
• Share best practices and contribute to the continuous evolution of Deepwatch's global CyberOps operating model.

Operational Excellence

• Monitor operational performance through qualitative and quantitative metrics, ensuring the team consistently delivers high-quality customer outcomes.
• Leverage business intelligence, operational dashboards, and reporting to identify trends, improve productivity, and support data-driven decision-making.
• Drive continuous improvement initiatives focused on automation, workflow optimization, analyst effectiveness, and operational scalability.
• Establish and monitor KPIs related to service quality, SLA attainment, backlog management, analyst productivity, and customer satisfaction.
• Ensure operational readiness as Deepwatch expands its CyberOps capabilities and global footprint.
• Partner with U.S. leadership to continuously improve processes, playbooks, tooling, and operational maturity across the global CyberOps organization.

Customer Experience

• Partner closely with Customer Success, SOC Delivery, Product, and Engineering teams to deliver an exceptional customer experience.
• Support customer escalations and ensure timely resolution of operational issues while maintaining strong customer communication.
• Develop a deep understanding of customer environments, priorities, service expectations, and business objectives.
• Promote proactive communication, transparency, and accountability across the CyberOps organization.
• Identify opportunities to improve customer outcomes through operational improvements, automation, and stronger cross-functional collaboration.
• Champion Deepwatch's Customers Are Our Core value by fostering a customer-first mindset across the India CyberOps pod.

Strategic Growth

• Help establish, scale, and mature Deepwatch's CyberOps presence in India as a strategic extension of the global CyberOps organization.
• Partner with the People Team, VP, Global CyberOps, and Managing Director, India on workforce planning, organizational design, succession planning, and future team expansion.
• Collaborate with U.S.-based leaders across SOC Delivery, Detection Engineering, ATI, Product, and Engineering to define the long-term operating model for the India CyberOps pod.
• Identify opportunities to expand capabilities across Detection Engineering, Threat Intelligence, Threat Hunting, Incident Response, Security Automation, and AI-enabled security operations.
• Support long-term strategic initiatives that strengthen Deepwatch's global operating model, improve follow-the-sun support, and enhance customer service delivery.
• Help build Bangalore into a center for cybersecurity talent by attracting, developing, and retaining world-class CyberOps professionals.

To be successful in this role, you'll need:

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience.
• 8+ years of cybersecurity experience within an MDR, MSSP, SOC, or Security Operations environment.
• 3+ years of experience leading technical cybersecurity teams in Security Operations, Detection Engineering, Threat Intelligence, Threat Hunting, or Incident Response.
• Demonstrated experience serving as both a people leader and an individual contributor in Security Operations.
• Strong hands-on experience with SOC operations, SIEM technologies, EDR platforms, incident response, threat investigations, and security operations.
• Comfortable managing operational work, including customer alerts, investigations, and ticket queues while leading a team.
• Ability to balance strategic leadership, coaching, and operational execution in a fast-paced, customer-focused environment.
• Experience operating successfully within a global, matrixed organization.
• Strong communication and stakeholder management skills, with a passion for mentoring and developing high-performing, global teams.
• Demonstrated customer-first mindset and commitment to operational excellence.
• Excellent written and verbal communication skills with the ability to collaborate effectively across global teams.
• Ability to work US hours occasionally

Success Measures

• Successful establishment and scaling of the Bangalore CyberOps pod with strong  team engagement and as a high-performing extension of Deepwatch's global CyberOps organization.
• Balance player-coach responsibilities by leading people while remaining operationally engaged.
• Inspire excellence and drive development of the CyberOps team through coaching, mentorship, and career development.
• Attainment of all operational KPIs, SLAs, and customer satisfaction targets through continuous improvement.
• Build strong partnerships with U.S. and locally based leaders across SOC Delivery, Detection Engineering, ATI, Product, Engineering, and Customer Success.
• Improve analyst productivity, automation, operational efficiency, and service quality through continuous improvement initiatives.
• Contribute to the evolution of Deepwatch's global CyberOps strategy and long-term workforce expansion in India.

Why Join Deepwatch?

Deepwatch is an AI-native MDR company helping organizations detect, investigate, contain, and respond to threats in real time.

Our platform combines AI-driven operations with expert oversight to help security teams move faster, reduce operational burden, and maintain control over their security operations. Proactive by design and transparent by default, Deepwatch helps organizations stay ahead of threats across their existing security environments—without the cost and complexity of rip-and-replace approaches.

Our culture is collaborative, fast-moving, customer-focused, and grounded in operational excellence. We value transparency, accountability, continuous improvement, and teamwork. We move quickly, support one another, and focus on solving real-world security challenges that matter to our customers.

At Deepwatch, employees have the opportunity to work on meaningful problems at the intersection of AI, cybersecurity, and modern security operations while collaborating with experienced industry leaders and security practitioners.

We’re building the future of MDR—and we’re looking for people who want to help shape it.

Learn more at www.deepwatch.com.