Senior Manager, Data Strategy and Field Tool Operations

Accountabilities:

• Manage daily operations and ongoing technical support for field technology platforms used across Sales, Market Access, Marketing, and Medical Affairs, including application refreshes, calendars, runbooks, user communications, and operational support.
• Develop and maintain application runbooks, user guides, FAQs, training materials, and other documentation required for effective platform adoption and support.
• Establish robust quality controls for field applications following operational refreshes and develop alerts for critical failures, unusual trends, and other business-impacting issues.
• Support application enhancements by documenting user requirements, technical specifications, architecture diagrams, data flows, and operational procedures, while translating business needs into actionable technical solutions.
• Manage end-to-end service support for incidents, service requests, access issues, user inquiries, bugs, and other technical requirements, ensuring timely resolution and closure.
• Oversee application deployments and production change migrations, maintaining appropriate code management, version control, deployment checklists, and release practices within an agile environment.
• Manage vendor operations and establish service standards, KPIs, best practices, and performance measures to ensure consistent technical service quality.
• Lead regular operational reviews with vendors, identifying performance gaps, improvement opportunities, and optimization initiatives.
• Coordinate with infrastructure, cloud, security, and technology teams on upgrades, security patching, threat detection, testing, and other platform-related activities.
• Ensure consistency between data warehouses, reporting platforms, executive dashboards, and field insights solutions, proactively identifying and resolving data gaps or inconsistencies.
• Drive platform engagement by reviewing utilization trends, developing adoption strategies, supporting user onboarding, and delivering training sessions and office hours.
• Support ongoing acquisition and quality validation of secondary real-world data from claims, EMR, laboratory, pharmacy, and other data partners.
• Assist with provisioning real-world data products and platforms through business intelligence tools, enabling cross-functional teams to securely access and use patient data assets.
• Identify operational weaknesses, implement corrective actions, and continuously improve service reliability, data quality, user experience, and technology performance.

Requirements:

• Bachelor’s or Master’s degree in Science, Engineering, Information Management, or a related discipline.
• 8+ years of experience within the biotechnology or pharmaceutical industry, with strong knowledge of Commercial and Medical Affairs applications and technology solutions.
• Strong understanding of technology product management, technical product support, service operations, and technology lifecycle practices.
• Experience supporting technology platforms used by large and diverse field-user populations in fast-paced environments.
• Strong analytical and problem-solving capabilities, with the ability to manage and provision large volumes of data while maintaining high standards of accuracy, performance, and trust.
• Demonstrated ability to coordinate needs assessments across commercial organizations and translate business requirements into comprehensive technology solutions.
• Experience managing vendor relationships, service quality, operational KPIs, and technology support processes.
• Strong project management, presentation, written communication, and verbal communication skills, with the ability to explain complex technical concepts to broad business audiences.
• Proven ability to operate effectively within matrixed organizations, build relationships across functions, and influence stakeholders without relying solely on direct authority.
• Strong business acumen and the ability to articulate the business value of technology and data solutions.
• Experience identifying operational risks and weaknesses and developing effective corrective action plans.
• Strong team leadership and development capabilities, including experience growing and supporting others in direct or matrixed environments.
• Ability to demonstrate initiative, embrace change, continuously learn, and maintain a results-oriented approach in a dynamic environment.
• Strong alignment with collaborative, inclusive, analytical, and patient-focused working principles.

Benefits:

• Annual base salary: $142,000–$187,000, with actual compensation determined by skills, experience, education, certifications, and geographic location.
• Eligibility for an annual bonus or incentive compensation plan, depending on role classification.
• Opportunity to receive discretionary equity awards and participate voluntarily in an Employee Stock Purchase Plan.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement benefits.
• FSA/HSA options.
• Life insurance coverage.
• Paid time off and wellness benefits.
• Remote work opportunity within the United States.
• Opportunities to work on technology, data, and operational initiatives supporting a global life sciences organization.
• Commitment to an inclusive and equal-opportunity workplace, with reasonable accommodations available throughout the recruitment process.