Job Description:
Job Summary:
The Senior Manager of Field Services plays a pivotal role in supporting Array’s solar tracker systems through high-quality commissioning, installation support, and warranty services. Reporting to the Senior Director of Global Service and Warranty, this role leads the leaders of regional field service, warranty management, and aftermarket sales & support. It is a key role for cross-functional collaboration to ensure operational excellence and customer satisfaction. The ideal candidate brings hands-on technical expertise, strong leadership capabilities, and a passion for renewable energy.
Key Job Responsibilities:
- Manage and mentor leaders who are responsible for field service professionals across commissioning, warranty, and aftermarket sales & support.
- Foster a culture of safety, collaboration, and continuous improvement.
- Support training initiatives to ensure teams are equipped with current procedures and technologies.
- Oversee day-to-day field service operations, ensuring timely resolution of customer issues and adherence to service standards.
- Monitor KPIs such as response times, issue resolution rates, and system uptime.
- Implement standard operating procedures and contribute to continuous improvement efforts.
- Serve as a key point of contact for field-related customer interactions.
- Address escalations professionally and ensure a positive customer experience.
- Collaborate with Customer Success and Sales teams to align service delivery with client expectations.
- Partner with Engineering, Product, and Quality teams to troubleshoot technical issues and share field insights.
- Contribute to product improvement initiatives by relaying field data and service trends.
- Promote and enforce safety protocols across all field activities.
- Ensure compliance with OSHA and industry standards; support certification tracking and training efforts.
- Provide regular updates on field performance, service metrics, and customer feedback.
- Assist in preparing reports and presentations for internal stakeholders.
Qualifications:
- Bachelor’s degree in Engineering, Operations, or related field.
- 3–5 years of experience in field service, technical operations, or project management.
- Experience in renewable energy or industrial systems preferred.
- Strong leadership and team-building skills.
- Excellent communication and problem-solving abilities.
- Proficiency in CRM (Salesforce), ERP (SAP), and Microsoft Office Suite.
- Familiarity with OSHA standards and safety program implementation.
- Ability to travel (~25%) and support field teams in dynamic environments.
Preferred Qualifications:
- Experience with utility-scale solar projects or solar tracking systems.
- Certifications in Lean, Six Sigma, or project management (PMP).
- Technical aptitude in mechanical/electrical systems and ability to interpret technical drawings.
At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.
Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.
#LI-AB1
