Want to know if this job is worth applying to?
Pulau Pinang, Malaysia
Onsite
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Key Responsibilities
Service Delivery & Operating Model
· Lead the Asia Regional Services Hub and translate the regional GPSS operating model into clear service ownership, delivery standards, capacity plans, and operating routines.
· Provide end-to-end leadership for assigned regional People services, including Talent Acquisition Services, Total Rewards Services, and future regionalized service scopes.
· Maintain operational stability across Singapore, Malaysia, Taiwan, and other supported Asia countries through sustainable coverage, workload management, escalation support, and business-cycle readiness.
Service Performance, Governance & Risk
· Establish and sustain service governance through performance metrics, dashboards, training trackers, quality reviews, issue management, and regular operational reviews.
· Ensure services comply with country requirements, Micron policies, data-security expectations, internal controls, and audit-readiness standards.
· Manage service transitions into the regional hub, including service-catalogue review, knowledge transfer, training, readiness checkpoints, hypercare, and stabilization.
People, Organization & Capability
· Build and develop a high-performing regional team with clear accountabilities, relevant certifications, effective coaching, and a culture of inclusion, ownership, and continuous improvement.
· Lead resource planning, capacity assessment, cross-training, backup coverage, skills development, and readiness for hiring ramps or high-volume cycles.
· Strengthen team capability in service management, process excellence, stakeholder partnership, data, digital enablement, and customer experience.
Technology, Data & Continuous Improvement
· Simplify and standardize processes, strengthen SOPs and controls, reduce manual effort, and improve service quality, productivity, and turnaround time.
· Partner with GPSS AI Team, technology, data, and functional teams to identify and implement responsible automation and AI-enabled service improvements.
· Use operational data, dashboards, and service insights to identify risks, prioritize improvements, and track measurable outcomes.
Stakeholders, Change & Customer Experience
· Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language, and stakeholder requirements.
· Serve as a key contact for COEs, Country Services and GPSS leadership on service delivery, program implementation, process changes, transitions, and operational risks.
· Build stakeholder trust through proactive communication, practical solutioning, disciplined escalation management, and consistent candidate and team member experiences.
· Represent the Asia Regional Services Hub in regional and global forums and contribute to operating-model refinement and best-practice sharing.
What Success Looks Like
· Consistent, reliable, and compliant regional service performance with clear ownership, sustainable coverage, and effective escalation management.
· Successful transition and stabilization of services within the Asia Regional Hub, supported by strong SOPs, training, controls, and governance.
· Improved quality, productivity, responsiveness, candidate experience, and team member experience.
· Greater process standardization, data quality, digital adoption, and responsible use of automation and AI.
· An engaged, inclusive, and capable team with strong cross-training, leadership depth, and readiness for changing business demand.
Required Qualifications
· Bachelor’s degree in human resources, Business Administration, Operations Management, or a related field.
· At least 8 years of progressive experience in Human Resources, People Operations, shared services, service delivery, or related operational roles, including at least 5 years of people leadership experience.
· Demonstrated success leading regional or multi-country HR operations and managing service transitions, operating-model change, or service stabilization.
· Strong experience in service performance, process optimization, governance, risk management, stakeholder partnership, and continuous improvement.
· Proven ability to lead diverse teams and collaborate across COEs, Country People teams, GPSS leadership, business stakeholders, and cross-functional partners in a complex matrixed environment.
· Strong analytical, communication, judgment, problem-solving, and team-development capabilities.
Preferred Qualifications
· Experience leading Talent Acquisition Services, Total Rewards Services, onboarding, employee-lifecycle, or other People service operations.
· Experience with HR systems, case-management or service-management platforms, dashboards, automation, self-service, or AI-enabled service improvement.
· Experience operating across multiple Asian regulatory environments, languages, cultures, and levels of service maturity.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.