Senior Manager, GSF GenAI & Agentic AI Tech Lead

Job Description

Senior Manager, GSF GenAI & Agentic AI Tech Lead

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We have an amazing opportunity for an entrepreneurial technical leader who will thrive in this ecosystem. The GenAI & Agentic AI Technical Lead role will drive the delivery and integration of GenAI and automation capabilities within the company's Global Support Functions. The ideal candidate will envision and lead the efforts to realize the value potential through the lens of strategic innovation, identifying and capitalizing on opportunities to drive efficiency and productivity. This role will have significant interaction with our IT and business partners, suppliers, and various technology providers and the ideal candidate is a results-driven individual that can envision and bring to life impactful solutions.

This is a hands-on lead developer role with explicit ownership of technical solution design and architecture. The role requires designing end-to-end GenAI and agentic AI solutions and being a primary contributor— architecting & designing solutions, writing production code, building and deploying services, and owning operational stability. Success is defined by the ability to balance system-level design thinking with consistent, hands-on delivery in a global, matrixed environment.

Join our team as we pioneer innovative solutions that redefine the boundaries of pharmaceutical advancements on a global scale. Take this incredible opportunity to shape the future of healthcare and leave a lasting impact on the well-being of individuals worldwide.

What will you do in this role

• Write efficient and maintainable production code following best practices in software engineering.
• Work with DevSecOps tools for deploying, versioning, and operating production services.
• Design end-to-end technical solutions for GenAI and agentic AI use cases, including architecture, system boundaries, data flows, APIs, failure modes, and operational considerations.
• Conduct innovation proof of concepts and pilots and industrialize successful outcomes into secure, scalable, production-ready solutions.
• Identify and promote reuse of modular components, patterns, and frameworks to improve delivery speed and consistency.
• Collaborate with data engineers to ensure reliable, scalable, and efficient data pipelines.
• Continuously refine Retrieval Augmented Generation (RAG) architectures, including ingestion, chunking, embeddings, retrieval strategies, and evaluation.
• Design and implement agentic workflows with clear orchestration patterns, tool usage boundaries, and reliability controls.
• Work closely with product managers, data scientists, and software engineers to translate requirements into robust technical designs and implementations.
• Present architectural designs, implementation approaches, and technical trade-offs to stakeholders and contribute to strategic decision-making.
• Participate in Agile ceremonies and contribute directly to execution of prioritized work.
• Implement automated testing, monitoring, and observability to ensure the accuracy, reliability, and supportability of AI solutions.
• Exhibit a passion for technology innovations that drive business value and foster a growth mindset with a keen desire to learn new technologies and trends.

What should you have

• Minimum of a bachelor’s degree in computer science, Information Technology, or any technology stream.
• 8+ years of overall work experience with at least 3+ years of experience in engineering of AI/ML, RPA, or complex custom software solutions or products in an enterprise setting
• Expert in building scalable AI Solutions within a modern technology stack which includes cloud services, data pipelines, database, and other necessary tooling.
• Strong programming skills in Python.
• Experience with CI/CD pipelines and test-driven or test-first development practices.
• Experience in building Restful APIs & backend services for AI models.
• Demonstrated success in launching and scaling enterprise AI solutions.
• Strong understanding of agentic AI, large language models (LLMs), RAG, prompt engineering, and cloud platforms (AWS/Microsoft/Google).
• Demonstrable understanding and ability to articulate architecture, technology, and software engineering best practices in AI/ML, RPA, and/or GenAI
• Experience in user-centric design, market research, and agile methodologies.
• Excellent interpersonal, communication, and stakeholder management skills.
• Strategic thinking, business acumen, and technical fluency.
• Ability to translate complex technical concepts into user and business value.
• Strong analytical and problem-solving abilities.
• Passion for technology innovation and continuous learning.

Preferred Qualifications:

• Experience working in an Agile Methodology.
• Additional programing languages such as Node.js / TypeScript, C#, or Java
• Prior experience developing highly scaled full-stack product(s) / solution(s) involving one or more components such as front-end, API, microservices, container services
• Prior experience in unstructured data handling and familiarity with techniques for
• Unstructured data ingestion, content extraction, annotations etc.
• Demonstrated experience in developing and refining prompts for generative AI models, preferably in creative or text generation domains.
• Advanced certifications in architecture, cloud engineering, AI/ML, and/or GenAI, preferably in AWS or Microsoft
• Proven ability to articulate decisions and trade-offs to stakeholders with varying technical and functional acumen

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Data Engineering, Data Visualization, Design Applications, Generative AI, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/21/2026

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