Senior Manager, HR Operations

Compensation Range:

CAD $140,000 - $160,000

Compensation Disclaimer:
The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we need

Reporting to the Senior HR Director, you will lead the evolution of HR Operations at Altus Group, building the processes, governance, technology and service practices needed to support our global organization. You will bring structure and ownership to work that is currently distributed across HR, creating clearer accountability, more consistent processes and a better experience for employees, managers and the HR team.

This is a full-time, permanent hybrid role based in Toronto, Ontario.

What’s in it for you

Shape the function. You will join at a pivotal moment for HR Operations, with a mandate to bring dedicated focus to work that is essential to the team’s effectiveness. Rather than stepping into a narrow maintenance role, you will define what should be centralized, standardized, documented, measured, automated, or redesigned. You will help establish the operating model for HR Operations and influence how the function evolves as the team grows.

Drive visible impact. Your work will improve how employees, managers, HR Business Partners, and internal teams experience HR support. You will strengthen intake and escalation practices, improve data quality, increase reporting reliability, support audit readiness, and reduce manual effort across recurring processes. With exposure across HR, IT, Payroll, Finance, Legal, and senior HR leadership, you will turn operational friction into measurable improvements that make the team more effective.

Expand through technology. Altus Group is evolving as a technology-focused organization, and HR is continuing to modernize how it works. You will support the rollout and evolution of tools such as ServiceNow, chatbot functionality, Workday improvements, reporting automation, self-service resources, and approved AI-enabled solutions. You will have the opportunity to influence how HR uses technology to improve speed, consistency, access to information, and service quality.

As our new Senior Manager, HR Operations, you will:

• Shape and continuously improve the HR Operations model. Assess how operational HR work moves across the organization and determine what should be centralized, standardized, automated, documented or eliminated. Establish scalable processes, service practices and measures that reduce manual effort, clarify ownership and improve the employee and HR experience.
• Create a stronger employee lifecycle experience. You will own the operational processes that support key employee moments, including onboarding, employee changes, organizational updates, and offboarding. You will ensure these processes are accurate, timely, and easy to follow while improving the handoffs, approvals, documentation, and system steps that shape the experience for employees, managers, and HR partners.
• Turn data into operational confidence. You will strengthen how employee, position, and organizational data is maintained, governed, corrected, and reported. You will improve the reliability of recurring and ad hoc workforce reporting, including headcount, talent, organizational, and executive reporting, so HR leaders and business partners can make decisions with greater confidence.
• Move audit readiness upstream. You will shift audit support from a reactive exercise to a more proactive, structured discipline. You will establish stronger routines for documentation, sample readiness, controls, and follow-through, helping the team reduce last-minute effort while improving accuracy, visibility, and confidence in HR processes.
• Translate HR needs into technology priorities. You will partner with HR, IT, Workday and ServiceNow owners, and other technology partners to ensure HR requirements are understood, prioritized, and translated into workable system and process improvements. You will support Workday testing and release readiness while contributing to ServiceNow workflows, chatbot functionality, self-service resources, and approved AI-enabled solutions.
• Drive cross-functional execution. Partner across HR, Payroll, Finance, Legal and IT to clarify ownership, resolve operational issues and ensure decisions turn into sustainable processes and system changes.
• Strengthen operational governance. You will create and maintain the standards, documentation, and knowledge resources that help HR Operations run with consistency and control. This includes the global library of HR letters, templates, guides, forms, and standard operating procedures, as well as policy, legislative, and program updates coordinated with the appropriate owners. You will ensure guidance is current, accessible, easy to apply, and consistently used across the team.

You bring:

• HR Operations experience. Experience in HR operations, HR shared services, HR systems or a highly operational HR role supporting employee lifecycle processes in a complex organization.
• A builder mindset. You are comfortable walking into something that is not fully defined, understanding what exists, identifying gaps and building practical solutions without overengineering them.
• HR technology fluency. Hands-on experience with Workday or a comparable HRIS. Experience with ServiceNow, case management, automation, self-service or AI-enabled HR tools is an asset.
• Strong data and governance discipline. You understand the importance of HR data quality, controls, audit readiness, documentation and reliable reporting and can translate that discipline into practical operating practices.
• Continuous improvement capability. You can identify root causes behind recurring errors, delays or manual work and redesign processes to be simpler, clearer and more scalable.
• Judgment and hands-on ownership. You can work confidently with senior and cross-functional stakeholders while remaining close enough to the work to execute yourself. You bring structure to ambiguity, make sound decisions and follow through.

Apply now

If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application. 

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• An interview with the Sr HR Director focused on your HR operations experience, approach to process improvement, ability to balance strategy and execution, and interest in building scalable HR service delivery practices.
• An interview with other key HR stakeholders. This conversation will focus on how you work across teams, improve processes, use technology, and identify opportunities to simplify, standardize, or automate HR work.
• A final interview with our Chief People Officer focused on your critical thinking, judgment, stakeholder partnership, and ability to contribute to an evolving HR operations function.

What Altus Group offers:

• Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
• Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
• Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

Use of Artificial Intelligence

AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

Unlock your Altus Experience!

If you’re looking to advance your career in in an industry that is transitioning for greatness, there’s no better place than Altus Group.

Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.

We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

What Altus Group offers:

• Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.

• Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.

• Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

Use of Artificial Intelligence

AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

Other Notes / Application Process

We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.