Senior Manager, Insight & Foresight
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is looking for a Senior Manager to join our Insights team in New York. This is a high-impact role for a strategic, analytically rigorous thinker who can operate at the intersection of consumer understanding, client intelligence, cultural foresight, business strategy, and executive advisory. The Senior Manager will act as a trusted thought partner to CHANEL’s three divisions — Fragrance & Beauty, Fashion, and Watches & Fine Jewelry — helping answer priority brand and business questions through a consumer, client, market, cultural, competitive, and future-oriented lens. This role will lead complex workstreams, synthesize disparate sources of evidence, develop clear strategic recommendations, and support decisions that shape how CHANEL understands its clients, protects brand equity, and prepares for the future of luxury. This role is well suited to a high-caliber candidate from an insights, strategy, management consulting, investment banking, analytics, research, or luxury brand strategy background who is energized by the opportunity to influence meaningful business decisions.
What impact you can create at CHANEL:
- Serve as a strategic partner to Fragrance & Beauty, Fashion, and Watches & Fine Jewelry division leaders, helping define the questions that matter most and translating consumer, client, market, cultural, and external perspectives into decisions and action.
- Stay abreast of category, macroeconomic, luxury, competitive, and consumer trends to help contextualize business performance, anticipate shifts in the marketplace, and inform more forward-looking business decisions.
- Lead high-visibility workstreams from problem definition through recommendation, bringing the structure, logic, and executive presence expected in a top-tier advisory environment.
- Lead, design, analyze, and implement proprietary qualitative and quantitative research studies, including study design, survey development, vendor management, analysis, storytelling, and executive-ready reporting.
- Support strategic research, visioning, and roadmapping efforts by synthesizing business, cultural, consumer, and external inputs into clear priorities, workstreams, and longer-term strategic choices.
- Participate in CHANEL’s Brand Equity research by translating brand perception, image, awareness, and competitive positioning into actionable recommendations that protect and strengthen CHANEL’s long-term desirability.
- Support the Voice of Client practice through client experience measurement, KPI setting, reporting, action planning, dashboard/data integrity, and the expansion of client experience use cases across the organization.
- Partner with Global Insights on locally relevant Global work and studies, ensuring the US market perspective informs broader House learning where appropriate.
You are energized by:
- Solving high-stakes, ambiguous business questions where there is no obvious answer.
- Working in a highly collaborative, cross-functional environment with division, Corporate, Global, and external partners.
- Navigating complexity, ambiguity, transformation, and change with curiosity, rigor, and sound business judgment.
- Collaborative brainstorming, ideation, and translating abstract future-facing themes into concrete business implications.
- Mastering new tools, methodologies, emerging technologies, and innovative analytical thought leadership.
- Storytelling with complex data sets, research findings, cultural signals, commercial context, and strategic implications.
- Keeping current with industry news and exhibiting curiosity about luxury, culture, media, consumer behavior, innovation, capital markets, and the wider external landscape.
- Building trusted relationships and influencing stakeholders through clear, evidence-based recommendations.
What you will bring to the team:
- 8+ years of experience within insights, strategy, management consulting, investment banking, corporate strategy, research, foresight, or a similarly rigorous strategic role; experience with luxury and/or global brands preferred.
- Experience with designing quantitative and qualitative research – including end-to-end survey writing, testing, fielding and analysis – client/customer experience measurement tools, or research platforms preferred.
- Analytical fluency and the ability to distill complex data, insight, and analysis into a coherent, persuasive story for senior audiences.
- Strong organization and workstream management skills, with the ability to track initiatives, maintain momentum, and operate effectively in a fast-paced, ambiguous environment.
- Strong command of research synthesis, market and competitive analysis, client and consumer intelligence, and the ability to turn complex evidence into clear recommendations.
- A strategic, future-oriented mindset and curiosity about consumers, clients, luxury, culture, markets, innovation, and the external forces shaping business.
- Strong communication and presentation skills, including the poise, precision, and credibility to represent CHANEL with internal and external audiences and senior stakeholders.
- Experience using data and insight to craft executive-ready narratives, presentations, white papers, and recommendations that are clear, elegant, commercially relevant, and action-oriented.
- Highly collaborative, emotionally intelligent, flexible, and adaptable across different environments, ways of working, and stakeholder needs.
Position Logistics:
- Years of experience: 8+ years
- Education Requirements: BA required, MBA preferred
- Partially Remote: Role requires a minimum of three days in-person office presence at the New York location/office.
What skills you will learn? What experiences might you have?
- Shape an enterprise capability at the intersection of client understanding, brand stewardship, market intelligence, and future readiness.
- Gain meaningful exposure to the US President, Management Committee, senior leadership, Divisions, Corporate functions, and Global partners.
- Contribute to important brand and business decisions by translating insight and foresight into clear recommendations and strategic choices.
- Build a distinctive US market perspective that informs both local priorities and broader House learning.
Compensation: The anticipated base salary range for this position is $92,400 through $145,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (2 week Corporate Disconnect) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
