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Remote, Oregon, United States
Remote only
Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
Ethos is looking for a dynamic and forward-thinking Senior Manager, Insurance Customer Operations to lead core elements of our Insurance Operations function. This pivotal role is at the heart of driving operational excellence, product integration, and regulatory integrity across the policyholder lifecycle.
As a critical partner to our Product, Engineering, Compliance, and CX leadership teams, this individual will manage and scale high-impact initiatives across policy servicing, technical issue triage, audit readiness, and operational process design. You will lead cross-functional projects, coach a high-performing team, and be accountable for identifying systemic breakdowns, designing process improvements, and future-proofing the operational engine of our insurance business.
If you thrive in fast-paced environments, can translate complexity into clarity, and enjoy solving problems that blend technology, compliance, and customer care—this is your seat at the table.
Duties and Responsibilities:
Qualifications and Skills:
#LI-Remote #LI-AG1
The US national base salary range for this full-time position is $110,000-$150,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.