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Job Function:
Technology Product & Platform Management
Job Sub Function:
Technical Product Management
Job Category:
People Leader
All Job Posting Locations:
Wilson, North Carolina, United States of America
Job Description:
We are searching for the best talent for a Senior Manager - IT Manufacturing Site Leader located in Wilson, NC (5 days per week on site).
The Senior Manager, IT Manufacturing Site Leader is responsible for shaping and delivering end-to-end technology solutions that support drug substance manufacturing site operations. Serving as the trusted strategic technology partner, account manager, and primary IT point of contact for site leadership, this role translates site priorities, operational challenges, and risks into a coordinated digital agenda.
The role partners closely with site leadership, enterprise IT, Cybersecurity, and technology partners to align investments with business priorities, safeguard a reliable, secure, compliant, and sustainable technology landscape, and drive value through digital transformation, automation, standardization, operational excellence, and continuous improvement.
The role is accountable for site IT strategy, digital demand and investment management, end-to-end site technology, operational performance, technology lifecycle and compliance, and the development of site IT capabilities and talent.
Key Responsibilities
- Lead the planning, deployment, coordination, and ongoing support of manufacturing site technology solutions, working with enterprise product teams, Technology Services, Cybersecurity, and delivery partners in alignment with segment and enterprise IT strategies.
- Translate site priorities, operational challenges, and risks into a business-led technology roadmap spanning short- and mid-term horizons (0-5 years), ensuring alignment with segment product and business strategies.
- Serve as the trusted strategic technology partner and account manager for site leadership and key business stakeholders, proactively identifying business needs, technology opportunities, risks, and capability gaps while coordinating digital topics and escalations.
- Own the identification, translation, prioritization, delivery, and lifecycle management of site technology demand and capabilities, balancing measurable business value, cost, resources, dependencies, risk, and delivery considerations.
- Drive digital transformation and manufacturing automation opportunities, including capabilities such as MES, IIoT, manufacturing data and analytics, and other digital technologies that improve manufacturing processes, productivity, quality, reliability, and business outcomes.
- Ensure local technology solutions are aligned to standard enterprise product categories, driving consistency, scalability, and optimization across the manufacturing network and contributing to a globally standardized ecosystem of systems and applications.
- Develop and maintain the site IT roadmap and help shape business cases and investment justification in partnership with business and finance stakeholders.
- Drive speed-to-value through effective execution models, including Agile, iterative delivery, Lean IT principles, and process optimization.
- Establish and lead a regular cadence of communications with site stakeholders, providing visibility into roadmap progress, risks, dependencies, investments, and business outcomes.
- Own end-to-end operational performance and technology-related continuity for the site, including incident management, escalation coordination, root cause analysis, service governance, service-level adherence, risk management, and continuous improvement of reliability metrics.
- Lead IT communications and stakeholder coordination during critical technology incidents and business interruptions, ensuring timely escalation, clear business impact communication, and alignment across site leadership, Technology Services, Cybersecurity, and other relevant partners.
- Partner with Technology Services and external vendors to ensure appropriate resourcing, delivery quality, adherence to timelines and budgets, and active governance of partner performance.
- Accountable for site-level IT financial management, including operating budgets, total cost of ownership, year-over-year cost optimization, and alignment with enterprise planning processes.
- Identify and lead opportunities to improve operational efficiency, system reliability, cost effectiveness, and manufacturing processes through Lean IT, simplification, automation, and continuous improvement.
- Ensure quality, safety, regulatory compliance, cybersecurity, risk management, reliability, and technology lifecycle management practices are embedded into site roadmaps, maintaining visibility and active mitigation of technical debt, compliance requirements, and critical dependencies.
- Partner with business and enterprise data teams to promote appropriate manufacturing data governance, data quality, ownership, and stewardship, enabling trusted and reliable manufacturing data for operational, analytics, and digital use cases.
- Lead, coach, and develop internal team members and vendors to deliver consistent, high-quality IT services, including responsibility for capability and skills development, succession planning, performance management, workforce planning, and IT service management maturity.
- Proactively scout emerging technologies and external capabilities, partnering with enterprise technology teams, strategic vendors, and external partners to evaluate opportunities relevant to manufacturing priorities.
- Identify, promote, and drive innovation opportunities, including automation, AI, IIoT, and other emerging technologies, that close capability gaps, improve manufacturing performance, drive adoption, and create measurable business value.
Qualifications & Requirements
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
- 10 years of related experience in IT required.
- Proven experience leading technology delivery and support in a regulated manufacturing, operations, or industrial environment.
- Strong ability to translate business needs into technology strategies, roadmaps, investment priorities, and executable plans.
- Experience partnering with senior business stakeholders and influencing across multiple functions.
- Demonstrated strength in financial management, including budgeting, cost optimization, and total cost of ownership.
- Experience managing complexity, multiple concurrent initiatives, and competing priorities in a matrixed environment.
- Excellent verbal and written communication skills, including the ability to communicate effectively with technical and non-technical audiences and during critical incidents or business disruptions.
- Strong analytical and problem-solving skills, including root-cause analysis and process improvement.
- Ability to work independently with minimal supervision while meeting tight deadlines.
- Proven people management experience, including team leadership, coaching, talent development, succession planning, and performance management.
- Experience with project management, Agile, Lean, or continuous improvement methodologies.
Preferred / Domain Experience
- Experience in pharmaceutical, medical device, consumer, or other regulated manufacturing environments.
- Knowledge of manufacturing and supply chain business processes and associated technology solutions.
- Experience or familiarity with digital manufacturing, automation, MES, IIoT, LIMS, Historian, PAT, OT, and manufacturing data and analytics.
- Familiarity with cybersecurity, risk management, technology lifecycle management, and IT service management concepts in operational environments.
- Understanding of manufacturing data governance, data quality, ownership, and stewardship principles.
- Experience working with external vendors, strategic technology partners, and global or enterprise IT service organizations.
- Familiarity with Lean IT, process optimization, and continuous improvement approaches.
- Familiarity with AI, emerging technologies, and technology innovation for business value creation.
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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management
