Senior Manager Managed Services

About the Role

The Senior Manager Managed Services is a senior leadership role within Roboyo’s Managed Services (MS) organisation. Positioned above the Service Delivery Manager and Lead Engineer roles, this position provides cross‑engagement oversight, strategic leadership, and technical governance. You will ensure that multiple client engagements consistently achieve SLA targets, deliver high‑quality technical outcomes, and maintain strong financial performance.

This role reports to the APAC Regional Manager and you’ll be working within a Global MS framework, however being able to work independently is critical to the success of this role. You will be responsible for the growth and development of a rapidly growing team of currently nearly 40 in India. This role is ideal for someone who seeks to showcase their ability to build a successful organisation and combines expert people and operational leadership with strong technical understanding and excels in high‑stakes client interactions.

 

Key Responsibilities

- Lead the growth and development of a rapidly growing team of engineers and service delivery experts working 24x7 supporting customers around the world

- Lead a portfolio of managed services engagements, ensuring consistent SLA achievement, quality, and client satisfaction

- Act as the escalation point for complex issues across engagements

- Ensure service objects meet Roboyo’s quality, architecture, and documentation standards

- Drive continuous improvement initiatives across delivery and engineering teams

- Participate in executive‑level client discussions, governance sessions, and strategic planning

- Identify systemic risks and implement cross‑engagement remediation strategies

Support capability development and workforce planning across the Managed Services organisation

 

What You Bring

- Extensive experience in managed services, automation engineering, or technical delivery leadership

- Understanding of automation platforms, architecture principles, and engineering best practices

- Proven ability to lead multi‑disciplinary teams across multiple engagements

- Exceptional communication skills, especially with senior stakeholders and executives

- Demonstrated success in improving SLA performance, service quality, and operational maturity

- Ability to coach and develop leaders across both technical and delivery tracks

- A strategic mindset with the ability to identify patterns, risks, and opportunities across a portfolio

 

Why you’d come to Roboyo

- Influence the direction and maturity of a global Managed Services organisation

- Work with high‑value clients and cutting‑edge automation technologies

- Lead a talented team of delivery and engineering professionals

- Shape the future of Managed Services and contribute to Roboyo’s global service excellence

 

What We Offer

• Medical Insurance: Comprehensive medical insurance fully funded by Roboyo for employees, with the option to extend coverage to eligible family members at the employee’s own cost.
• Meal Voucher Benefit: Enjoy tax-efficient meal benefits through a Pluxee card, helping you save on everyday meal expenses.
• A truly international environment, working with talented colleagues and clients on global automation and AI projects.
• Work at the forefront of Agentic AI and automation, innovating with emerging technologies and helping shape next-generation, future-ready intelligent automation solutions.
• A growth-focused environment where you are empowered to develop, excel, take ownership, and make a meaningful contribution.
• Real impact from day one, with the opportunity to bring forward ideas, take initiative, and influence how we work and what we build.
• A culture shaped by strong values, with human-centric leadership, ownership, integrity, collaboration, and continuous growth at the heart of how we work and succeed together