Job Description Summary
We are looking for a dynamic and strategic Technology Operations Leader to drive the effective delivery and lifecycle management of global and local technology solutions within our Manufacturing and Engineering landscape. This role plays a pivotal part in ensuring systems are operated efficiently, remain compliant with regulatory standards, and consistently deliver high-quality services aligned with business needs.
Partnering closely with product teams and cross-functional technology functions, you will shape and execute the operations strategy, acting as the global service lead across a diverse portfolio of solutions. As part of the Supply Chain, Manufacturing & Quality team, you will be instrumental in advancing our Digital Manufacturing Strategy and enabling transformative outcomes across the organization
Job Description
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.
Job Summary:
We are looking for a dynamic and strategic Technology Operations Leader to drive the effective delivery and lifecycle management of global and local technology solutions within our Manufacturing and Engineering landscape. This role plays a pivotal part in ensuring systems are operated efficiently, remain compliant with regulatory standards, and consistently deliver high-quality services aligned with business needs.
Partnering closely with product teams and cross-functional technology functions, you will shape and execute the operations strategy, acting as the global service lead across a diverse portfolio of solutions. As part of the Supply Chain, Manufacturing & Quality team, you will be instrumental in advancing our Digital Manufacturing Strategy and enabling transformative outcomes across the organization
Major accountabilities:
- Collaborate with Directors and Associate Directors within the function to proactively shape the portfolio and technology roadmap (3-5y horizon), especially taking care of system live cycle requirements
- Ensure SLAs are met for all Technology Services, collect customer feedback, and identify optimization areas; identify and manage risks related to Technology Services.
- Execute and implement good operational governance models with all relevant stakeholders in collaboration with the product delivery projects
- Implement and lead external operations teams and contribute to the contract definition and selection process of external operations service providers
- Ensure investments are leveraged by following the governance model leveraging existing solutions
- Accountable for Technology operations across SMQS including manufacturing sites with the help of external service providers
- Initiate product update, replacement, and retirement projects based on product lifecycle schedules determined during product operations
- Effective at critical incident management, drive process improvements towards increased production efficiencies
- Integrate services horizontally across organizational units, and manage operations of interfaces between systems and products by collaborating with other Technology functions
- System operations budget accountability to the business. Help business to understand their choices to manage technology costs
- Close partnership with Suppliers/Vendors, managing KPIs, identifying and continuously working on improvement areas for Operations stability
- Fully accountable for determining the operational objectives and medium-term planning according to the long-term plans established by the Technology Strategy
- Contributes to and interprets business and Technology strategy to shape strategy and future direction for the Sandoz Operations
- Develop knowledge above silos across business functions and ensure business accountabilities are executed
- Provide input on demand requirements for the creation and maintenance of overall Technology strategy
Minimum Requirements:
- 8 years’ experience working in an IT environment
- 5 years’ experience working on Manufacturing and Automation Solutions and integration with other systems
- 3 years’ experience in managing teams and external vendors
- Excellent experience and proven track record in organizing and running IT operations for applications in the IT/OT domain
- Excellent experience in working on leading internal and external operations teams and manage external vendors
- Understanding of pharmaceutical industry. Preferred business process know-how in the domain of manufacturing and automation systems, production IT/OT system integration, shopfloor process controls
- Solid understanding of GxP, ITIL and CSV regulations
- Knowledge of Koerber MES (manufacturing execution system), Aveva Historian, CMX Calibration, Track & trace systems.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!
Join us!
Skills Desired
Budget Management, Communication Skills, Incident Management, IT Governance, IT Service Management, Performance Management, Problem Solving Skills, Quality Assurance, Stakeholder Management
