Senior Manager Medical Information, Japan

The Opportunity:

We are seeking a motivated and experienced professional to join our team as a Senior Manager, Medical Information, Japan. This role focuses on ensuring the delivery of timely, accurate, and evidence-based responses to healthcare professionals (HCPs), patients, and caregivers.

As a key member of the Japan Medical Affairs team, you will lead and support the creation and management of medical information content for the Japanese market. The role will provide scientific and operational support for Japan medical information call center activities, including vendor coordination, inquiry management, training, quality activities, and operational readiness. This individual will also contribute to congress booth asset development and provide Medical Information support at scientific congresses. The role will partner cross-functionally to support pipeline assets and evolving Medical Information needs in Japan. The ideal candidate is a skilled communicator with a strong scientific background and can manage projects in a dynamic environment. This role will report to the Director, Medical Information, Japan within the Global Medical Information team.

Key Responsibilities:

• Develops, reviews and maintains medical information resources such as standard response letters (SRLs), custom response letters (CRLs), FAQs and inquiry response guidance documents to support accurate and timely responses to customers.

• Collaborates with Clinical Operations, Clinical Development, Biology and other internal stakeholders to gather insights for medical information content creation.

• Ensures all medical information content is evidence-based, consistent, and aligned with the latest scientific and clinical data.

• Supports the management of unsolicited inquiries from healthcare professionals, patients, caregivers, and ensure responses are accurate, compliant, and timely.

• Participates in the Medical, Legal and Regulatory (MLR) process, providing medical information expertise to ensure materials support evidence-based communication and comply with company policies, industry standards, and regulatory requirements.

• Monitors and analyzes inquiry trends to identify opportunities for operational improvements and inform the medical strategy.

• Provides Medical Information support for congresses, including developing resources, staffing Medical Information booths and responding to HCP inquiries.

• Supports the development and maintenance of internal SOPs and processes to ensure compliance with regulatory requirements and industry standards.

• Trains and supports Medical Information call center vendor to deliver accurate, compliant and high-quality responses to inquiries.

• Prepares and presents regular reports on medical information performance metrics and outcomes to senior management.

• Monitors relevant scientific publications and clinical trial data to inform medical information content and strategy.

• Provides support for other Medical Information projects as needed.

Required Skills, Experience and Education:

• Minimum of 7 years of experience in Medical Affairs or a related field within the biotech or pharmaceutical industry, preferably in oncology therapeutic area is strongly preferred

• Proven experience in medical information.

• Excellent verbal and written communication skills in Japanese.

• Experience creating, reviewing and managing scientific content for diverse audiences.

• Strong organizational, problem-solving, and project management skills.

• Strong analytical skills with the ability to monitor and analyze data to inform decision-making.

• Knowledge of regulatory guidelines related to medical information and safety reporting.

• Proficiency in medical information databases, content management systems, and other relevant software tools.

• Experience with Veeva PromoMats.

• Ability to prioritize and manage multiple projects simultaneously in a fast-paced dynamic environment.

• Self-motivated with the ability to make sound decisions and adapt to changing priorities.

• Experience working with medical information vendors.

• Willingness to travel, approximately 10-20%.

Preferred Skills:

• Advanced degree in a scientific or medical discipline (e.g., master's degree or PhD) or pharmacist qualification.

• Intermediate English communication skills, with the ability to collaborate effectively with global stakeholders.

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