Want to know if this job is worth applying to?
Melbourne Airport, Victoria, Australia, Australia
Onsite
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Toll Global Logistics delivers sophisticated supply chain solutions—from end-to-end services to tailored offerings including warehousing, distribution, and dedicated transport—across the globe, even in the most remote locations.
Our customers operate across the healthcare ecosystem, producing everything from consumer healthcare products such as vitamins to advanced medical devices like contact lenses and robotic surgical instruments. Toll has the expertise, infrastructure, and certifications to securely transport and store a wide range of pharmaceutical and healthcare products. Within our specialised, purpose-built facilities, we also provide services such as unit dose packaging, vaccine storage, and cold chain management.
The Opportunity
Senior Manager - National Quality Assurance, Healthcare
We are seeking a Senior Manager – National Quality Assurance (Healthcare) to lead and elevate quality across our ANZ healthcare operations.
This is a critical leadership role responsible for the oversight, governance, and continuous improvement of Toll’s Quality Management System (QMS), ensuring alignment with regulatory requirements, customer expectations, and business objectives.
As the ultimate accountable leader for quality and compliance, you will act as the named license holder across multiple healthcare sites and serve as the key representative for regulators, customers, and audit bodies.
This role offers a unique blend of strategic leadership and hands-on execution. Ideal for someone who thrives in complex, fast-paced environments and enjoys driving tangible outcomes.
Key Responsibilities
As Senior Manager – National Quality Assurance (Healthcare), you will:
Lead the national Quality Assurance strategy, ensuring compliance across all healthcare operations
Oversee and continuously improve the Quality Management System (QMS).
Maintain critical licences and accreditations (TGA, ISO 9001, ISO 13485, etc.) across all sites.
Act as the Quality Management Representative for audits, clients, and regulatory bodies.
Lead internal and external audits, including remediation of findings.
Drive investigations, CAPAs, and non-conformance management.
Manage significant quality events
Partner with operational leaders to ensure strong adherence to quality processes.
Support client onboarding, tenders, and new projects with quality oversight.
About You
To be successful in this role, you will bring:
Extensive experience in pharmaceutical, medical device, or healthcare quality environments.
Strong knowledge of TGA regulations, GMP (PIC/S), GWP, GDP & ISO 9001 and ISO 13485 standards.
Proven leadership experience across multi-site QA operations.
Experience with electronic Quality Management Systems (eQMS).
Computerised Systems Validation (CSV) experience.
Cold chain / temperature-controlled logistics expertise.
Why Join Toll?
Play a critical role in ensuring patient safety and product integrity
Lead quality across a national healthcare logistics network
Influence and shape a maturing quality function
Work with a collaborative, purpose-driven team
Competitive salary package with bonus (STI) opportunity
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.