Senior Manager of Commercial Systems

Accountabilities:

As Senior Manager of Commercial Systems, you will manage the commercial technology stack as an integrated product, ensuring that platforms, data, and workflows support business priorities and deliver a seamless revenue lifecycle.

• Own and continuously improve Salesforce as the system of record, alongside HubSpot, Gong, Clay, and Accord.

• Partner with Sales, Marketing, Revenue Operations, and Client Success leaders to define the systems roadmap, prioritize initiatives, and translate business requirements into technical specifications and developer handoffs.

• Design and maintain integrations, data models, triggers, and automations that connect commercial platforms from initial engagement through closed-won deals and renewals.

• Translate go-to-market strategies, territory changes, segmentation requirements, and reporting needs into scalable system configurations.

• Develop and implement AI-assisted workflows, automations, and internal tools using Claude and similar technologies to reduce repetitive administrative work and improve team productivity.

• Maintain data integrity and governance across the commercial systems ecosystem, including field standards, deduplication, access permissions, and audit readiness.

• Coordinate dashboards and reporting that provide leadership with timely insights into pipeline health, forecast accuracy, and sales representative performance.

• Evaluate and pilot emerging revenue technology and AI capabilities, building business cases and implementation plans for promising solutions.

• Manage systems supporting the deal lifecycle, including pipeline stages, forecasting categories, quoting and CPQ-adjacent workflows, and mutual action plans through Accord.

• Continuously assess platform performance, identify opportunities for improvement, and refine workflows based on business feedback and evolving commercial needs.

Requirements:

The ideal candidate combines strong Salesforce expertise, commercial systems knowledge, data fluency, and practical experience using AI to transform workflows. They should be comfortable owning a technical roadmap, collaborating across departments, and delivering improvements in a dynamic environment.

• Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent professional experience will be considered.

• At least five years of experience administering or managing Salesforce in a commercial or Revenue Operations environment. Salesforce certifications are advantageous but not required.

• Hands-on experience with HubSpot and Gong, with familiarity with Clay and/or Accord preferred. Experience with comparable tools may also be relevant.

• Demonstrated experience using AI tools such as Claude, ChatGPT, or similar platforms to build workflows, automate tasks, or meaningfully improve systems and team operations.

• Strong SQL, SOQL, or equivalent query skills, with the ability to translate complex business requirements into clean, scalable data models.

• Experience writing technical specifications and collaborating with developers or implementation vendors to deliver system enhancements.

• Excellent cross-functional communication skills and the ability to translate business needs into practical technical solutions.

• Experience in healthcare, revenue cycle management (RCM), or complex B2B sales environments is an advantage.

• A product-oriented mindset, including experience managing a roadmap, prioritizing competing requests, and iterating based on feedback.

• Ability to work independently with minimal supervision in a fast-paced environment with evolving priorities.

• Commitment to timely and regular attendance and the ability to perform the essential functions of the role, with reasonable accommodations available for qualified individuals with disabilities.

• Willingness to undertake occasional travel for on-site collaboration or team events.

Benefits:

• Opportunities for professional growth, career development, and continued learning.

• Access to tools, resources, and support designed to help employees strengthen their skills and advance their careers.

• A collaborative, team-oriented culture focused on shared goals and mutual support.

• An emphasis on employee empowerment, client satisfaction, integrity, and continuous improvement.

• A workplace that values flexibility, well-being, and work-life balance.

• Equal employment opportunities, with consideration based on experience and knowledge and without discrimination based on protected characteristics.