Senior Manager of Solutions Engineering

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Manager of Solutions Engineering to be primarily responsible for enabling Solutions Engineers (SEs) to maximize their potential in driving top line revenue in partnership with Sales in Carrier vertical. This First-Line Manager (1LM) position will be responsible for coaching the SEs reporting to them to best navigate their day-to-day responsibilities and ongoing trajectory within their role, requiring both a thorough tactical and thorough strategic understanding of the role and responsibilities of the SE, including technical expertise, business and customer expertise, and workflow and process expertise. Our Senior Manager of Solutions Engineering is expected to occasionally be a “player-coach” and dive into opportunity-oriented work while also bringing management-level engagement to deal-level and customer-level engagement, both internally and externally.

As a 1LM, the Senior Manager of Solutions Engineering will be responsible for driving a mentor-like relationship with each of their direct reports. As such, our Senior Manager of Solutions Engineering is expected to bring the utmost integrity to their day-to-day interactions internally and externally and is expected to handle confidential or sensitive matters within their purview with the utmost professionalism. Additionally, our Senior Manager of Solutions Engineering is expected to be focused on talent development, engagement and retention within their teams, and be an evangelist of the SE Organization within the broader Zayo community.

Reporting to the Head of Solutions Engineering, our Senior Manager of Solutions Engineering will be responsible for not only ensuring compliance with pre-defined metrics of SE team performance, both in aggregate and at the individual level, but also contributing regularly to the development of strategy, tools, and measurements that allow for overall organizational growth. Our Senior Manager of Solutions Engineering will typically be tasked with strategic projects that further the broader mission and guiding principles of the SE Organization.

Responsibilities: 

Leadership and Strategic Development

• Lead a team of (typically five to ten) Solution Engineers within a defined scope, maximize the potential of direct reports relative to driving new revenue and otherwise fulfilling the mission and guiding principles of the SE Organization.
• Serve as the primary mentor for direct reports across all elements of day-to-day and long-term role and responsibilities to maximize engagement and retention.
• Serve as the primary point of technical and solutioning escalation for customers and internal stakeholders represented within the team.
• Serve as a feedback loop between SEs and higher leadership levels to ensure organizational direction is clearly disseminated to the team and to ensure that directional feedback from SEs is adequately captured.
• Manage the day-to-day responsibility queue of the SE team and drive activity to ensure fulsome completion of all needs in a manner that meets or exceeds SLA targets.

Sales Focus and Solution Design

• Provide management-level technical consultation to customers and internal stakeholders to accelerate the sales cycle and drive opportunities from development to close.
• Provide coaching to direct reports and others within the ecosystem to navigate complex solutioning scenarios.
• Ensure fulsome communication between Sales and SE ecosystems to enable Sales priorities to be dynamically responded to by Solution Engineering.
• Engage directly in solutioning on an as-needed basis.

Technical Expertise

• Provide guidance to Sales and SEs on the most complex solutioning scenarios.
• Keep abreast of competitive landscape and emerging technologies are essential to best position Zayo in the marketplace
• Define opportunities for coaching of Sales and SEs in a technical, product or business-oriented manner.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Minimum of twelve (12) years’ experience in a technical or sales role within the telecommunications industry, with at least seven (7) years as a peer leader in technical sales engineering or Solution Engineering role.
• Previous experience in a leadership role, especially a Sales or Sales/Solution Engineering leadership role preferred.
• Demonstrated leadership and coaching capabilities, are a must
• Expert-level technical and design skills with MAN and WAN technologies required.
• Experience with Colocation and Cloud IaaS offerings a plus.
• Excellent presentation skills (development and delivery) with experience in front of CIO, CTO and other stakeholders.
• Ability to handle sensitive issues with discretion and confidentiality.
• Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms.
• Consistent focus on results and goal achievement.

Preferred Areas of Technical Background:

• Expertise in networking protocols, design and products across the OSI model
• Understanding Fiber Optic network design and implementation.
• Expert-level understanding of the telecom ecosystem and customer technology ecosystems

Estimated base salary range: $140,000 - $170,000 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.