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Bengaluru, Karnataka, India
Onsite
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
This leader owns operational excellence across Enterprise Systems & Employee Technology. That means the standards the estate runs on, one central view of how it performs — including every AI agent we run — and the accountability of each value stream and platform to its operational metrics, autonomy targets, ServiceNow adoption and productivity goals.Job Description:
Essential Responsibilities:
Minimum Qualifications:
Additional Responsibilities & Preferred Qualifications:
Job Summary
This leader owns operational excellence across Enterprise Systems & Employee Technology. That means the standards the estate runs on, one central view of how it performs — including every AI agent we run — and the accountability of each value stream and platform to its operational metrics, autonomy targets, ServiceNow adoption and productivity goals.
ESET serves Finance, Sales, People, Legal and Core IT through business-aligned value streams, service streams and shared platforms. Most Level 1 and Level 2 work is delivered by managed-service partners, and a growing share by AI agents. This role makes that model run predictably and transparently, with less human touch each year.
The role partners with the Director, Autonomous Operations, who owns end-user support and the service desk. This role covers applications and the end-to-end view on top, and sets the standards both follow. It also drives developer and consultant productivity: it identifies, enables and tracks the tools that augment every engineer, analyst and consultant, and measures whether they are adopted.
The role sets the standard, publishes the numbers, and holds leaders and their vendors to their targets. Those leaders own execution. This role owns the standard, the measurement and the escalation.
Success looks like one operational standard across the estate, every value stream running ITSM and CMDB in ServiceNow with clean data, one view of every agent in production, autonomy targets met and converted to cost reduction, tools adopted rather than just licensed, and audits passed with evidence the system produces on its own.
Essential Responsibilities
Responsibilities include:
Expected Qualifications
Preferred Qualifications
ITIL 4 Managing Professional, Lean Six Sigma, SRE or cloud credentials
Subsidiary:
PayPalTravel Percent:
0PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.