The Senior Operations Manager is responsible for managing aspects of the financial budget to accomplish measurable clinical and business process improvements and objectives. This position will project manage multiple initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. Also, leads the assessment and diagnostic of problems, create data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events.
Departmental Specific Summary
The Senior Operations Manager is responsible for management of clinical and business operations of the orthopaedic surgery clinics. The Senior Operations Manager leads improvement efforts across all operations to accomplish measurable clinical and business process improvements and objectives. Also, lead the redesign of care processes to optimize value (improve outcomes, patient satisfaction and reduce cost), assist with evaluation of new technologies and related system implementation; optimize integration efforts in pursuit of seamlessness for patients, providers, and staff. This position will project manage multiple initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. Also, leads the assessment and diagnostic of problems, create data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large-scale transformational projects, to focused improvement events. This position will establish collaborative relationships with physicians, nurses, technicians and administrators to build support for change and sustainability efforts.
Essential Duties
- Project Management: Collaborates with management on project functions such as planning, organizing, coordination, and implementing activities to meet objectives. Organizes multiple tasks with conflicting priorities, delivering the desired results on or below budget and successfully meeting deadlines. Works and prepares accurate program descriptions, budgets and schedules in collaboration with the Regional operations director
- Business Analysis: Conducts cost-benefit analysis to define qualitative and quantitative aspects of proposed changes and organize the work and structure analyses to facilitate effective documentation for an organized business plans/ decision-making purposes. Analyzes information/situations, identifies/ defines problems, articulates logical recommendations, recognizing alternatives, and their implications. Assists in the timely and accurate production of the reports and formulation of recommendations Demonstrates proficiency with USC's on-line computer systems.
- Communication and Interpersonal: Develops and maintain effective relations with widely diverse groups such as staff members, faculty, patients and family, on a variety of complex issues and administrative tasks. Establishes constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner. Clearly convey complex problems and proposals in both formal and informal settings. Prepares departments for accreditation
- Management: Responsible for clinic operations, quality performance, patient satisfaction Develop business cases to support changes in care delivery Ensures overall effectiveness of staff, work flows, and business process Ensures all appropriate steps are followed to maintain financial health of programs Develops systems and tools that work effectively with customers, physicians, and payers to meet mutual business and clinical needs. Ensures appropriate patient throughput and provider/patient satisfaction with clinic flow and operational efficiency Ensures and maintains a highly engaged workforce with strong, positive esprit de corps among staff Oversee service delivery in the areas of radiology/referrals/counseling/etc. Leads managers, supervisors and leads in the development and implementation of operational budgets and reporting tools Identifies learning opportunities, develops training path, and trains staff Owns/leads projects/activities as delegated by the Regional Operations Director of Clinical Operations and Chief Executive Office, Ambulatory operations Ensures compliance with all policies & procedures Monitors patient satisfaction through surveys, complaints, online reviews, etc. Works collaboratively with satellite clinic managers, supervisors, leads and provides guidance as needed
- Perform other duties as assigned.
Required Qualifications:
- Req Bachelor's degree Degree in a related field.
- Req 5 years A minimum of five (5) years of experience preferred in strategic business development and/or ambulatory operations in a healthcare setting with progressively more responsibility and demonstrated professional experience, including responsibility for multiple large, complex and sensitive projects.
- Req Substantial experience leading and facilitating work teams for change management. Identifies patterns to enhance performance and formulates recommendations.
- Pref Managerial experience with direct supervisor responsibility of nonclinical and/or clinical staff and experience with ambulatory/physician practice operations.
- Pref Experience with compliance preferred.
- Pref Experience in patient satisfaction programs preferred, with familiarity of business and clinical processes.
- Req Comprehensive understanding of process redesign and/or continuous quality improvement methodology and tools.
- Req Project Management: ◦ Ability to develop project plans, monitor activity, facilitate progress to effectively complete projects within specified period. ◦ Ability to facilitate the planning process by leading team meetings, managing on-going revisions, insuring priorities are met, resolving issues and working collaboratively with clinical managers, supervisors and leads to ensure consistency and enhance patient care by defining roles and responsibilities of key project participants. ◦ Ability to monitor and document performance of ongoing projects by balancing schedules, scope and resources and the financial profitability of these projects.
- Req Analytical and Problem-Solving: ◦ Ability to conduct cost-benefit analysis to define qualitative and quantitative aspects of proposed changes and organize the work and structure analyses to facilitate effective, assists with writing well organized business plans for decision making purposes. ◦ Independently manages and completes multiple large projects simultaneously with minimal involvement from the Executive Director. ◦ Ability to respond to day-to-day crisis or unexpected situations in an effective manner.
- Req Communication: ◦ - Demonstrates effective interpersonal communication skills to influence senior management thinking and actions in order to achieve objectives and insure a clear understanding of project goals. ◦ Ability to facilitate meetings efficiently for project progress and issue resolution. ◦ Excellent collaboration and teamwork: ◦ Ability to builds strategies in collaboration with operational management. ◦ Demonstrates good decision-making skills and ability to debrief appropriately and effectively to senior management. ◦ Communicates effectively and diplomatically with a wide variety of constituents to include: patient and family, staff, faculty, alumni, business, political and community leaders and the general public is essential. ◦ Advanced skill in computer programs, Word, Excel, PowerPoint, Visio, Outlook, Access, and Project required. ◦ Experience in Project Management, strategy, and quality improvement
- Req Proficient PC skills. Working knowledge of databases, spreadsheets, and word processing.
- Req Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.
- Req Ability to manage and analyze data.
- Req Strong analytical thinking and problem solving skills.
Preferred Qualifications:
- Pref Master's degree Degree in a related field.
- Pref Managerial experience with direct supervisor responsibility of nonclinical and/or clinical staff and experience with ambulatory/physician practice operations.
- Pref Experience with compliance preferred.
- Pref Experience in patient satisfaction programs preferred, with familiarity of business and clinical processes.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.
The annual base salary range for this position is $110,240.00 - $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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