Senior Manager, People Experience - EMEA

Role Overview:

This role reports to the Senior Director, People Experience EMEA and is part of the global PX team. The role will be looking after for all operational elements of HR and is part of the core foundation to the success of our HR Operating model and enables us to continue to build a smooth and efficient employee experiences. Successful candidates will have worked in similar sized organisations with a remit of multiple countries. The remit is currently growing as we are centralising European Tier 1 activity into the center. The team consists of focused Advisory teams based in London as well as HR Managers who have hybrid roles (Tier 1 and Tier 2) based in France, Germany and Spain. 

What you'll be doing:

• Accountable for all activity associated with first line HR support (Tier 1), this includes:  data integrity which feeds into Payroll and reporting. Key HR systems are Workday and ServiceNow (Nexus tickets); implement HR policies consistently, oversee country specific onboarding, offboarding, benefit administration, , administration of employee changes (starter, leaver, changes), employee screening, Right to Work checks, HR compliance, Tier 1 ticketing SLAs and continuous process improvement and tech stack automation focus across the region. 
• Develop and maintain strong relationships with key roles in the wider HR team such as PX Consultants, in-house Legal team, Payroll team, Global Mobility, PTS (technology), COEs (Talent, DEI, Total Rewards etc) as well as regional leaders to ensure you have a deep understanding of business needs and ability to schedule team resource. The key is to continuously improve and develop operational support best practice and review opportunities for improvement with a global lens even when the role is regional. 
• In partnership with the Senior Director People Experience and senior stakeholders, scope requirements for HR Operations across Europe with the aim to establish and maintain a full European HR Operations service. Countries currently in scope include France, Germany, Netherlands, Belgium, Spain, Portugal, Italy, UK and Ireland 
• Responsible for the team’s  adoption and successful achievement of current SLAs and KPIs on the Nexus ticketing system, goals and continuous improvement projects to align with changing business needs and re-establish a customer focused and proactive approach across the team and line with the globalisation of our function. Coach, develop and train team members to avoid single point dependencies and build for scale and knowledge sharing. 
• Create and maintain relevant external supplier relationships and regularly review their SLAs (e.g. pre-employment screening, Right to Work checks etc)  as well as the budget related to yearly activities for Tier1 
• Present regular reports to leadership to illustrate KPIs, changes in processes/policies, noticeable trends and project updates with reflective learnings as well as proactive forward looking focal points. This role requires strong collaboration communication skills.  
• Build mechanisms to enable a self-service culture by ensuring core platforms are regularly reviewed and maintained including knowledge articles and regularly reviewing training material for the team and the business 
• Leads a continuous improvement culture, driving ongoing development, evaluation/testing, and maintenance of processes and documentation (e.g., Tier 0 Knowledge Base, Standard Operating Procedures). 
• Lead projects to improve processes and technology e.g. implementing screening, integrating new work streams 
• Maintain appropriate confidentiality in all of the above, ensuring legal and compliance requirements are met (e.g. employment legislation, data protection etc.) 

What we're looking for:

• Experience of managing an operational HR services function with multi-site accountability across EMEA, with specifically working with SLAs/KPIs through a ticketing system and managing a team of 5-10 direct reports. 
• Proven line management capability with a focus on driving performance, team development, continuous improvement as well as evolve the model as centralisation progresses. 
• Experience implementing new technologies and/or harmonising multiple systems and simplify / automate processes 
• Strong experience of building collaborative relationships across the business and HR to gain a detailed understanding of commercial drivers. 
• Excellent written, verbal and numeracy skills with the ability to present to senior stakeholders. 
• Ability to analyse data/information and interpret it into recommendations. 
• Strong eye for detail with a pragmatic approach to solving problems and working well under pressure with multiple project deliveries at any one time 
• Strong IT skills with a focus on Microsoft Office and HRIS such as Workday. 
• Proven HR advisory experience and can provide advice associated with employment regulations and procedures. 
• Project management experience in complex matrix global organisations 

Desirable: 

• Transformational HR experience across multiple countries. 
• Worked with in the Tech or Gaming industry. 
• Degree level education or CIPD qualified. 

Benefits:

• Discretionary bonus opportunity
• Hybrid Working
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers