Senior Manager, Process Re-engineering

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

China Hong Kong

Job Responsibilities:

• Assist Head of Operations to support and interact with key stakeholders in developing business process strategies, including long-term goals and objectives, risk management, and facilitate cross-functional team collaboration
• Understand needs and concerns of Operations units, identify areas for improvement in regard to cost optimization, operational efficiency and customer satisfaction.
• Coordinate with stakeholders to identify challenges and prioritization of reengineering initiatives, propose solution to challenges.
• Assist Head of Operations to coordinate overall financial planning, budgeting process and analysis, monitoring and tracking, and management reporting.
• Liaison with taskforce / project team from project scope, plan and executable actions to support the Bank’s strategic direction such as FinTech transformation for cost and operational efficiency, standardization and business growth.
• Act as Change Agent on all transformation initiatives with involvement from Operations.
• Understand needs and concerns of Operations units, identify areas for improvement in regard to cost optimization, operational efficiency and customer satisfaction.
• Assist Head of Operations to ensure that process changes or new processes comply with the Bank’s compliance standards, policies/procedures and regulatory requirements, with the incorporation of effective controls framework for all revised processes and reengineering initiative.
• Support the training and readiness of functional stakeholders of new processes to ensure teams’ competency with the redesigned business process flows

Requirements:

• Degree holder in Business, Finance or Information Technology or related disciplines is preferred.

• Minimum 5 years of relevant experience in project management, IT or Banking is preferred.

• Solid experience in leading digital transformations/process re-engineering projects in FI with proven success in multiple projects delivery will be an advantage.

• Sound knowledge of banking products and banking business experience.

• Sound understanding in both the business products and technical aspects of system platforms.

• Knowledge in Lean Six Sigma and Tableau tools is an advantage

• Solid knowledge in project management and experience in consulting is preferred

• Good interpersonal and presentation skills is required

• Good command of both written and spoken English and Chinese