Senior Manager, Product Development (Critical Infrastructure & Advanced Manufacturing)

Accountabilities:

• Lead the development, revision, maintenance, and quality assurance of curricula, assessments, laboratories, instructor resources, and learner-facing materials for critical infrastructure and advanced manufacturing pathways.
• Translate complex technical concepts, procedures, equipment, and field practices into clear, practical, job-relevant learning experiences for adult learners.
• Design engaging learning activities and instructional solutions across instructor-led, virtual, eLearning, blended, simulation, and other delivery formats.
• Collaborate with subject matter experts, instructors, product development teams, technology partners, and other stakeholders to support effective implementation and continuous improvement.
• Use technology and media to create dynamic curriculum content that strengthens learner engagement, understanding, and practical application.
• Define, document, and maintain the scope of learning materials while identifying potential risks, developing mitigation strategies, and communicating project status clearly.
• Conduct research into emerging technical training needs and develop new curriculum offerings, assessments, and learning resources.
• Support pilot testing, reviews, revisions, and finalization of instructional materials to ensure quality, accuracy, usability, and consistency.
• Contribute to the evolution of content development processes and help establish scalable methods for measuring learner progress and training effectiveness.
• Manage multiple concurrent priorities and special projects while maintaining ownership of deliverables and meeting short- and long-term objectives.

Requirements:

• 1–3 years of experience working in or consulting with critical infrastructure, data center, and/or advanced manufacturing facilities.
• Demonstrated experience developing technical training programs for roles such as Electromechanical Technicians, Instrument Technicians, PLC/Automation Control Technicians, Industrial Mechanics, Industrial Electricians, Critical Facility Engineers/Technicians, or similar positions.
• Strong practical understanding of equipment commonly used in highly automated and critical environments, including pumps, motors, motor controllers, PDUs, MCCs, sensors and actuators, PLCs, DCS/SCADA, VFDs, UPS systems, diesel generators, ATS, pneumatics, hydraulics, CRAH/CRAC systems, BMS, and related equipment.
• Significant experience with safety requirements such as LOTO, OSHA, and NFPA in environments involving high-energy electrical or mechanical systems.
• Strong knowledge of SOPs, MOPs, EOPs, or similar procedures used to maintain, operate, troubleshoot, or restore equipment in critical environments.
• Ability to troubleshoot complex electromechanical systems under fault conditions and clearly communicate troubleshooting processes to others.
• Bachelor’s degree in a relevant field or equivalent professional experience and/or industry certifications related to safety, facilities, industrial systems, or automation.
• Experience designing curriculum or instructional content for adult learners in workforce development, technical training, higher education, or corporate learning environments is preferred.
• Experience developing hands-on labs, assessments, simulations, or scenario-based learning activities is preferred.
• Strong project management, quantitative and qualitative analytical, facilitation, and coaching skills; familiarity with data visualization tools such as Power BI or Tableau is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• Strong communication, interpersonal, organization, problem-solving, and multitasking skills, with the ability to manage multiple priorities and meet deadlines.
• Comfortable working with subject matter experts, instructors, and internal partners with different priorities and perspectives.
• Passion for continuous improvement, emerging learning technologies, and staying current with developments in technical training.
• OSHA and/or NFPA certifications are preferred.
• Willingness to work in a fast-paced, evolving environment and take ownership of deliverables from development through implementation.

Benefits:

• Salary range of $80,000–$90,000 per year, with compensation determined in part by location, qualifications, and experience.
• Remote work with two days per month at a designated site; NYC or Atlanta are preferred locations.
• More than 40 days of paid time off annually through holidays, vacation, and wellness/sick/personal time.
• 22 paid holidays annually, including a week off around Independence Day and a week before the New Year.
• Vacation accrual beginning at 8 hours per month, increasing with tenure.
• Multiple medical plan options through Cigna or Kaiser Permanente, where available.
• Health Reimbursement Account with eligible reimbursements of up to $4,000 for individuals and $8,000 for families.
• Dental and vision insurance options, with employer-paid dental and vision premiums for employees who waive medical coverage.
• 401(k) plan with a 100% employer match on contributions up to 6%, with full vesting after 90 days for eligible employees.
• 24/7 Employee Assistance Program providing confidential counseling, legal support, and financial resources.
• Up to six weeks of fully paid parental leave for eligible employees.
• Employer-paid life and AD&D insurance and short-term disability coverage, with additional coverage options available.
• Flexible Spending Accounts for healthcare, dependent care, and commuting expenses.
• Voluntary benefits including accident, critical illness, hospital indemnity, legal services, and pet insurance.
• Healthcare concierge support, financial wellness resources, and employee discount programs.