Senior Manager, Product Research

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

As the Senior Manager, Product Research, you will be responsible for leading a group of qualitative and quantitative product researchers who influence company strategy by deeply understanding Etsy’s buyers and sellers, our cross-marketplace experience, and the evolving e-commerce landscape. You’ll work across a range of buyer and seller-facing initiatives, partnering closely with product, design, analytics, and engineering to translate deep human understanding into meaningful product direction. You'll be a researcher, people leader and a strategic thought partner — someone who can develop researchers, execute research and champion a high bar for research quality, and influence how the organization thinks about our product experience at scale.

If you find joy in delivering strategic insights and mentoring other researchers, this could be the perfect match!

This is a full-time position reporting to the Director, Product Research.

What’s this team like at Etsy?

• We’re a mixed-methods team, applying a deep bench of quantitative and qualitative methods
• Our research team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. Our insights are part of the vernacular at Etsy and play a key role in building confidence around product decisions and our overall business strategy.
• Our research informs how buyers experience the best of Etsy, and the strategies, tools, and features that help sellers build and grow their creative businesses.
• We actively foster an inclusive team culture that promotes diversity, collaboration, and professional development

What does the day-to-day look like?

• Lead a team of 3+ product researchers, mentoring them on quantitative and qualitative research methods, stakeholder management, effective communication, and career development
• Define and manage a research portfolio that shapes long and short-term research strategy, ensuring the team is focused on the highest-impact questions
• Develop and maintain collaborative relationships with senior stakeholders in Product, Analytics, Engineering, and Design–as well as managers in other insights disciples (Analytics, Market Research, Research Ops)--to determine research needs and synthesize insights
• Apply innovative research techniques and explore new ways to deliver rich insights in a fast-paced environment, including responsible and effective integration of AI into research workflows 
• Run your own research projects, staying close to the work and modeling strong research practice for your team
• Partner with other research managers to strengthen the broader team through shared tools, talent development, and knowledge-sharing
• Recruit and hire outstanding researchers and set them up for success through a thoughtful onboarding experience
• Contribute directly to the Research team's overall strategy and focus areas
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 7+ years of experience in applied product research
• 3+ years previous management experience, developing and motivating a high-performing research team
• Strong quantitative research skills, including survey sampling, questionnaire design, and data analysis
• A track record of influencing decision-making at a senior level, with a strong point of view and action-oriented research that moves organizations forward
• You balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
• A natural connector who builds trust and collaborates fluidly across functions and levels of seniority
• You have a growth mindset, and lead with curiosity and a continuous learning approach
• A clear perspective on where the research discipline is headed — and a desire to help shape what great research practice looks like at Etsy

• Experience working in e-commerce, B2C, or dual-sided marketplaces is a plus

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

• Geo-1: 206,000.00 - 278,000.00 USD Annual
• Geo-2: 185,000.00 - 251,000.00 USD Annual



What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.