Position Summary
This role is not eligible for immigration sponsorship
Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.
For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.
As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
If you have ambitions to be a part of a Best in Class organization, Samsung’s Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through our innovative technology roadmap. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the right choice.
The Program Sales, Operation and Deployment Sr.. Manager will serve as a key customer-facing, responsible for driving the end-to-end program lifecycle, profitability and collection from pre-sales and proposal generation to strategic deployment and operational governance. This hybrid role is designed to integrate sales objectives with flawless execution, ensuring customer satisfaction and account profitability. This role is distinct from purely operational roles by incorporating direct responsibility for sales support, commercial proposal development, and strategic customer engagement to expand Samsung's footprint while assuring Project profitability. It is an individual contributor role with substantial scope of responsibilities.
Essential Duties and Responsibilities:
• Sales & Operations Sr. Program Manager: Act as customer liaison for both sales and deployment activities, managing everything from initial quoting and PO generation to project acceptance, final project true-ups and reimbursement tracking.
• Responsible for managing and completing complex project activities as assigned by the Director of Samsung’s Customer Account Team.
• Strategic Deployment Management: Program manage the deployment of 4G/5G RAN and core network solutions, leveraging experience from programs like the Viaero Rip & Replace to drive efficiencies, manage resources and ensure timely collections.
• Commercial & Proposal Development: Lead the creation of complex service quotes, proposals, and responses to customer RFIs (Request for Information), drawing on deep experience in developing quote-generating scripts and managing program financials.
• Customer Relationship & Account Growth: Develop and maintain deep relationships within the customer’s organization. Educate the customer on Samsung processes, identify pain points, and strategically introduce new services proposal to drive growth.
• Strategically support face-to-face feature and product roadmap customer meetings to ensure customer knowledge and satisfaction of Samsung’s product portfolio.
• Financial & Supply Chain Governance: Manage program financials, including quote and invoice tracking, reimbursement assurance (FCC), and Accounts Receivable (AR) aging analysis. Lead supply chain solutions to resolve hardware shortages and structure surplus deals.
• Executive Reporting & Cross-Functional Leadership: Design and deliver program overview presentations and health scorecards to both internal and external executive stakeholders. Lead alignment across sales, engineering, and logistics as the central point for program escalations.
• Responsible for gathering, analysis and reporting of key project performance, in order to identify risks and opportunities
• Work closely with various support organizations, logistics, and cross-functional teams from SEA and Samsung HQ to achieve successful new solution rollouts for customers and develop cohesive reporting capabilities across project execution.
Success Criteria:
Technical Acumen
• High level of understanding of the technical solutions related to virtualized and open RAN, 5G core, Element Management Systems, OSS Interfaces, and Network Management tools
Presentations Skills
• Leverage your ability to communicate effectively with all levels of the organization as well as Samsung leadership on initiatives
Excellence Dealing with Ambiguity
• Bring your experience in problem solving and ability to navigate complex organizations with pivotal shifts
Necessary Skills and Attributes:
• The ability to plan, organize and prioritize multiple projects, sales and simultaneous performance objectives. Work independently in determining one’s personal work schedule to be productive.
• Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames.
• Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems.
• The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others.
• Demonstrated ability to interact at multiple levels within customer organizations.
• Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations.
• Make professional presentations in writing, through email, reports, or orally, to an audience of management and operational experience.
• Ability to achieve results within established time frames and requirements.
• Develop accurate proposals and designs to meet customer needs.
Role and Responsibilities
Minimum Qualifications:
- 12+ years of experience in a customer-facing role within a telecom operators or major RAN OEM vendor and a PMP certification, or 10+ years of relevant experience with a bachelor’s degree in a related field.
- Demonstrated high-level understanding of technology trends in next-generation mobile networks – 5G, vRAN, Massive MIMO, network slicing, orchestration, etc.
- Must possess the ability to analyze, interpret, and present (including presentation creation) project materials to both internal and external stakeholders
- Must possess the ability to THRIVE in a highly dynamic cross-functional environment (partnership across Sales, Marketing, Engineering, Global HQ, etc.) PLUS navigate a complex customer stakeholders and business unit; Interpersonal skills with the ability to navigate an organization and manage-via-influence are just as paramount as the technical ability.
Preferred Qualifications:
- Project management skills. PMP preferred.
- Experience interacting closely with a mobile operator as a vendor is a plus
#LI-JO1
Skills and Qualifications
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
