Senior Manager, Property Technology & IT

Accountabilities:

Property Networks and Infrastructure: Establish and maintain network and Wi-Fi standards across vacation homes, hotels, and multi-unit properties. Design, review, and troubleshoot LAN/WAN and wireless infrastructure, including switches, routers, access points, firewalls, VLANs, DHCP/DNS, and Power over Ethernet (PoE).
Connected Devices and Property Technology: Oversee the reliability of smart locks, electronic access control systems, gateways, thermostats, sensors, and other IoT devices. Diagnose issues across devices, local networks, internet connections, vendor cloud platforms, APIs, and internal systems.
Vendor and Service Provider Management: Coordinate with internet service providers, managed-network vendors, low-voltage contractors, installers, and local technicians to resolve outages, improve performance, and prevent recurring technical issues.
New Property Deployments: Serve as the technical lead for new hotel and multi-unit property launches. Review floor plans, network diagrams, ISP proposals, low-voltage designs, and access-control architectures to identify gaps and ensure installations meet established technical standards.
Technical Standards and Documentation: Develop repeatable deployment processes, technical specifications, checklists, troubleshooting procedures, and documentation that support consistent implementations across different property types.
Monitoring and Reliability: Implement monitoring and diagnostic tools to improve visibility into network performance and connected-device health. Identify recurring failures, strengthen infrastructure architecture, and proactively improve system reliability.
Corporate IT Administration: Oversee core IT systems, including Google Workspace, Okta, single sign-on (SSO), multi-factor authentication (MFA), identity and access management, endpoint administration, SaaS applications, permissions, user groups, and software licenses.
Security and Access Management: Strengthen identity security, investigate phishing attempts, suspicious logins, potentially compromised accounts, and abnormal authentication activity. Establish reliable access controls and escalation procedures to reduce security risks.
Onboarding and Offboarding: Design and improve secure, scalable employee onboarding and offboarding workflows, including role-based provisioning, access reviews, self-service processes, and exception monitoring.
Automation and AI Integration: Use APIs, scripting, workflow automation platforms, and modern AI tools to accelerate troubleshooting, support triage, documentation, provisioning, and routine administration while maintaining appropriate security and approval controls.
Legal and HR IT Support: Support authorized Legal and HR requests involving account preservation, data retention, legal holds, searches, exports, and related information retrieval.
Team Leadership: Manage, mentor, and develop one to two junior IT team members responsible for routine support and administration. Establish clear responsibilities, service expectations, escalation paths, and operational playbooks while remaining the primary technical escalation point for complex issues.
Operational Scalability: Determine which activities should be automated, delegated, outsourced, or escalated. Build efficient operating processes that allow technology operations to scale without requiring IT headcount to increase proportionally.
Cross-Functional Collaboration: Partner with Product, Engineering, property operators, and other internal teams to ensure technology solutions meet operational needs and integrate effectively with internal systems and business workflows.
Requirements:
Professional Experience: At least 6 years of experience in network engineering, infrastructure engineering, systems engineering, IT engineering, managed services, property technology, or a closely related technical field.
Networking Expertise: Strong understanding of switching, routing, VLANs, DHCP, DNS, NAT, firewalls, PoE, and Wi-Fi. Experience designing or supporting networks across multiple physical locations and diagnosing wireless coverage, interference, connectivity, and performance issues is essential.
Corporate IT Administration: Experience managing cloud-based IT environments, including identity and access management, SSO, MFA, SaaS administration, user permissions, and endpoint management.
Automation and Scripting: Demonstrated ability to automate technical or administrative workflows using scripting languages, APIs, integration platforms, or other automation tools.
AI Proficiency: Practical experience using modern AI tools to improve operational workflows, accelerate troubleshooting, automate repetitive tasks, and increase team productivity.
Advanced Troubleshooting: Strong analytical and problem-solving skills, with the ability to investigate complex issues spanning multiple systems, vendors, and technologies and maintain ownership through resolution.
Vendor Coordination: Experience managing external service providers, ISPs, installers, contractors, or technology vendors to deliver reliable technical solutions.
Leadership and Mentoring: Experience managing, mentoring, or acting as the technical lead for junior team members, with the ability to delegate effectively and establish clear escalation procedures.
Communication and Documentation: Excellent written and spoken English, strong technical documentation skills, and the ability to explain complex technical concepts clearly to non-technical employees, property operators, and business stakeholders.
Remote Collaboration: Ability to work independently in a distributed environment, manage competing priorities, and collaborate effectively with teams across locations.
Working Hours: Availability to overlap substantially with U.S. business hours.
Preferred Qualifications and Experience
Experience in hospitality technology, hotels, multifamily housing, managed Wi-Fi, smart buildings, or other environments involving distributed physical infrastructure.
Familiarity with networking platforms such as Meraki, Ubiquiti, Aruba, Ruckus, Cisco, or comparable solutions.
Experience with smart locks, electronic access control, IoT gateways, and low-voltage infrastructure.
Familiarity with Google Workspace, Okta, mobile device management (MDM), Google Vault, data retention, legal holds, or eDiscovery workflows.
Experience with Python, JavaScript/TypeScript, PowerShell, REST APIs, OAuth, webhooks, workflow automation, or AI-assisted coding tools.