Senior Manager, Quality Engineering

Accountabilities

• Own the end-to-end quality engineering strategy across the platform and customer-facing delivery, coordinating quality efforts across a globally distributed QA organization.
• Establish and maintain quality governance appropriate for banking, payments, fintech, and other regulated environments, including test standards, coverage targets, release criteria, and audit-ready documentation.
• Define and monitor quality KPIs and coverage metrics to provide clear visibility into product quality, testing effectiveness, release readiness, and areas for improvement.
• Lead quality-related incident response, including issue triage, root-cause analysis, corrective actions, prevention strategies, and clear post-incident communication.
• Partner with engineering teams to strengthen automated testing, CI/CD release gates, regression coverage, and testing practices for high-throughput, real-time systems.
• Oversee structured manual and exploratory testing where appropriate, ensuring automation is complemented by effective human validation.
• Partner with Professional Services and Post-Sales teams to support user acceptance testing, structured acceptance processes, integration validation, and customer deployments.
• Ensure product changes and customer integrations are thoroughly tested, accurately documented, and formally accepted before release.
• Build, develop, and mentor a high-performing distributed QA organization across multiple time zones and cultures.
• Establish consistent quality practices and standards across the organization while encouraging ownership, collaboration, and continuous improvement.
• Work cross-functionally to identify quality risks early and ensure appropriate mitigation strategies are incorporated into development and release processes.
• Contribute to engineering culture by promoting accountability, strong quality standards, data-driven decision-making, and continuous learning.

Requirements

• 8+ years of professional experience in software quality engineering, QA, or a closely related discipline.
• 2+ years of experience managing QA or Quality Engineering teams, including experience developing talent and establishing effective team practices.
• Proven experience owning quality programs within a regulated environment such as banking, payments, fintech, or financial services.
• Strong understanding of audit requirements, UAT, documented testing governance, release controls, and quality assurance practices for regulated products.
• Strong quality engineering mindset with hands-on understanding of test automation, CI/CD gating, regression testing, coverage measurement, manual testing, and exploratory testing.
• Hands-on experience developing test automation using Cypress or comparable modern testing frameworks.
• Demonstrated ability to build and lead high-performing distributed teams across different time zones, cultures, and working environments.
• Strong analytical and metrics-driven approach, with the ability to define, monitor, and communicate meaningful quality KPIs.
• Experience working closely with software engineering teams and integrating quality practices into modern development and deployment workflows.
• Strong incident management, root-cause analysis, problem-solving, and continuous improvement skills.
• Excellent communication and stakeholder management abilities, with confidence working across engineering, professional services, customer-facing, and leadership teams.
• Ability to balance strategic quality governance with practical execution in a fast-paced, rapidly evolving technology environment.

Benefits

• Competitive compensation package combining cash compensation and equity.
• Salary range of $165,000–$230,000, with the final offer determined by factors including location, qualifications, experience, and interview performance.
• Early exercise opportunities for all equity options, including pre-vested options.
• Remote-first culture with the flexibility to work from a location that supports your productivity.
• Flexible paid time off and a year-end company break.
• Health, dental, and vision insurance for employees and eligible dependents in the United States and Canada.
• 4% 401(k) or RRSP matching for eligible employees in the United States and Canada.
• MacBook Pro provided for work.
• One-time home-office setup stipend for items such as a desk, chair, monitor, and related equipment.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual learning and professional development stipend.
• Opportunity to work with a globally distributed team of experienced technology professionals.
• Opportunity to shape quality engineering practices for products serving highly regulated financial institutions.