JOB SUMMARY:
The Senior Manager, Revenue Management Core Brands develops and leads revenue management programs that help franchised hotels grow revenue and perform at a higher level. This leader sets performance expectations for programs and vendor pilots, works closely with the vendor that delivers program services to franchisees, builds tools and training that strengthen revenue management skills for hotels and internal teams, and leads change management efforts that drive franchisee adoption. Reporting to the Senior Director, Revenue Optimization Consulting Services (ROCS), this role manages a team of three (3) direct reports and partners across functions to deliver complex initiatives. This is a remote position.
RESPONSIBILITIES:
- Develop and maintain high-performing revenue management programs, driving performance at the program and brand level through revenue-impacting initiatives.
- Establish clear performance expectations and objectives for internal programs, vendor pilots and proof-of-concept initiatives, including tools and resources that build revenue management knowledge across the organization and our franchisees.
- Set learning and development expectations for hotels and internal stakeholders to build revenue management skills and knowledge.
- Evolve the ROCS program from individual contributors to a disciplined team- and brand-level approach: increase franchisee satisfaction, grow participating hotels annually and evolve service offerings.
- Partner closely with the vendors to ensure franchisee satisfaction and performance improvement, working with the team to ensure process in place to support vendor accountability and day-to-day operations and to execute the program successfully.
- Manage the annual brand standard exemptions process and monthly franchisee billing and vendor payments, including dispute resolution.
- Lead the team and oversee change management initiatives across the full life cycle, from assessment through implementation to stabilization.
- Partner with stakeholders to create and execute communication and change management plans, identifying key audiences and their communication needs and ensuring proposed communications fit the overall strategy.
- Lead and oversee special projects that require cross-functional teams, and establish best practices, processes, tools and templates for successful execution.
- Perform other duties as assigned.
QUALIFICATIONS:
Employment Experience
- Minimum of 7 years of hotel experience as a Revenue Manager or business leader, or consulting experience focused on revenue analytics.
- Management/leadership: demonstrated experience leading teams and consulting to business leaders on communication and change management.
- Experience collaborating with third-party vendors to deliver services and execute programs, including holding vendors accountable for delivery and operations.
- Experience with franchising businesses and/or hotel management companies across multiple brands is a strong plus.
Technical Skills
- Proficient in Microsoft Word, PowerPoint and Excel.
- Comprehensive knowledge of pricing and revenue management systems, practices and emerging technologies preferred.
- Working proficiency with AI tools (e.g., generative AI assistants such as Microsoft Copilot, Claude etc) to analyze data, streamline reporting and improve productivity, with sound judgment on responsible use and data privacy.
Additional Skills & Competencies
- Strong leadership skills, with the ability to direct and motivate direct and non-direct reports and develop a high-performing organization.
- Excellent quantitative, analytical and strategic planning skills.
- Excellent written and verbal communication, including the ability to present project analyses and conclusions in reports and oral presentations.
- Organizational agility and a record of implementing complex, cross-functional initiatives through direct and indirect influence, ideally in a decentralized business environment.
- Comfort with complexity, ambiguity and change, with the ability to make timely decisions under tight deadlines and pressure, sometimes with incomplete information, while upholding Choice’s Values & Performance.
Education Requirements
- Bachelor’s or Master’s degree, or an equivalent combination of education and related work experience.
- MBA (or progress toward one) preferred.
- No specific certifications or credentials are required.
Salary Range
The salary range for this role is $142,212 - $167,309. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice’s Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice’s Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
