Senior Manager, Sales Operations - Data Analysis - Revenue Assurance

Accountabilities:

Sales Performance Analysis & Business Intelligence
Develop and maintain actionable sales performance dashboards, scorecards, and executive-level reports to provide clear visibility into business performance.
Analyze sales pipelines, conversion rates, average revenue per unit (ARPU), sales productivity, and revenue trends to identify opportunities for improvement.
Identify performance gaps across sales channels, markets, territories, and teams, providing recommendations to improve results.
Support revenue forecasting, sales pacing, and business planning through accurate, consistent, and reliable data analysis.
Translate complex datasets into meaningful insights and practical recommendations that support strategic and operational decision-making.
Revenue Assurance & Data Integrity
Establish and maintain processes to identify, monitor, and prevent revenue leakage throughout the sales-to-activation lifecycle.
Monitor order accuracy, revenue attribution, and discrepancies between booked, installed, and billed revenue.
Collaborate with Finance and Service Delivery teams to investigate revenue exceptions, identify root causes, and implement corrective actions.
Improve CRM data quality, reporting consistency, and operational accountability across the sales organization.
Develop measurable controls and validation processes to strengthen revenue capture and minimize preventable financial losses.
Sales Operations & Process Improvement
Evaluate existing sales workflows and recommend improvements that enhance efficiency, consistency, and execution quality.
Support the standardization of sales processes, performance indicators, reporting methodologies, and operational procedures.
Identify opportunities for automation and technology-driven productivity improvements across sales operations.
Partner with sales leadership to assess territory performance, resource allocation, and overall operational effectiveness.
Support the integration of acquired businesses, systems, processes, and reporting structures to ensure operational alignment.
Strategic Planning & Cross-Functional Leadership
Provide analytical support for annual operating plans, budgets, and strategic growth initiatives.
Develop business cases, financial impact assessments, and return-on-investment (ROI) models to evaluate proposed investments and business opportunities.
Collaborate with cross-functional stakeholders to improve revenue visibility, operational coordination, and business performance.
Establish performance measurement frameworks to evaluate the effectiveness of strategic sales initiatives.
Present analytical findings, business insights, and actionable recommendations to senior leadership, emphasizing measurable outcomes and sustainable improvements.
Requirements:
Bachelor's degree in Business, Finance, Analytics, Information Systems, or a related discipline, or equivalent relevant professional experience.
At least 7 years of experience in Sales Operations, Revenue Operations, Business Intelligence, Finance, or other analytical business functions.
Demonstrated experience analyzing sales performance, developing business intelligence solutions, and producing executive-level reporting.
Advanced proficiency in Microsoft Excel and experience with business intelligence and data visualization platforms such as Sigma, Power BI, or Tableau.
Working knowledge of customer relationship management (CRM) systems, preferably Salesforce.
Strong understanding of sales pipelines, revenue forecasting, conversion metrics, financial performance indicators, and operational processes.
Proven ability to translate complex data into actionable business recommendations and influence strategic decisions through analytical insights.
Strong financial and analytical capabilities, including the ability to identify revenue discrepancies, assess performance gaps, and develop effective solutions.
Excellent communication and presentation skills, with the ability to explain complex findings to senior leadership and cross-functional stakeholders.
Strong problem-solving, organizational, project management, and stakeholder management skills.
Ability to manage multiple priorities, work independently, and collaborate effectively across different departments.
Preferred qualifications:
Experience in telecommunications, cable, broadband, SaaS, or subscription-based business models.
Familiarity with order management platforms, billing systems, revenue reconciliation, and sales-to-activation processes.
Experience with SQL, data modeling, reporting automation, or advanced analytical tools.
Previous involvement in business integrations, organizational transformation, or operational scaling initiatives.
Experience leading analysts, managing complex projects, or coordinating cross-functional operational initiatives.
Demonstrated ability to establish standardized reporting practices, improve data governance, and strengthen revenue assurance processes.
Benefits:
Comprehensive healthcare coverage: Medical, dental, and vision insurance effective from the first day of employment.
Life insurance: Coverage options for employees, spouses, and dependent children.
Paid time off: Vacation days, holidays, and personal or sick leave.
Retirement savings: 401(k) plan with a 100% employer match on eligible contributions, up to 5% of eligible compensation, beginning on the first day of service.
Legal protection: Access to a group legal plan that includes identity theft protection.
Tuition reimbursement: Educational assistance of up to $5,250 during the first year.
Community involvement: Annual support for charitable and community organizations across the United States.
Employee recognition: Access to associate recognition programs and performance awards.
Career development: Opportunities for professional growth, advancement, and expanded responsibilities.
Collaborative environment: Work alongside experienced professionals in a supportive and inclusive workplace.
Remote flexibility: United States-based remote working arrangement.
Meaningful impact: The opportunity to strengthen revenue performance, improve operational efficiency, and support the growth of business connectivity and technology services.