Senior Manager, Software Engineering (Authentication)

Accountabilities:

• Lead, develop, and mentor engineering managers, senior engineers, and emerging technical leaders, establishing clear ownership, growth paths, and effective operating rhythms.
• Translate product and engineering strategy into a clear technical roadmap, execution plan, priorities, and operating model for the Authentication organization.
• Improve the reliability, scalability, observability, and operational health of cloud-native, API-based distributed systems supporting real-time authentication.
• Drive predictable and high-quality delivery across multiple initiatives through effective prioritization, planning, cross-team coordination, and execution discipline.
• Establish and continuously raise engineering standards across architecture, testing, observability, CI/CD, incident response, postmortems, and operational practices.
• Partner with Product, Research, Security, Platform, Customer Success, Support, and adjacent engineering teams to align priorities, technical investments, and customer outcomes.
• Define and monitor metrics covering delivery health, system performance, engineering effectiveness, reliability, and on-call sustainability.
• Serve as a senior technical escalation point during complex customer issues and production incidents, ensuring durable corrective actions and follow-through.
• Guide the safe integration and operationalization of AI/ML-backed trust signals, model outputs, and automation within production authentication systems.
• Foster a culture of accountability, inclusion, continuous learning, collaboration, and calm execution during high-pressure situations.
• Lead teams operating highly available production services with meaningful on-call responsibilities and continuously improve incident response and system resilience.

Requirements:

• 8–12+ years of software engineering experience, including substantial experience building and operating distributed backend systems and APIs in production environments.
• 3–5+ years of engineering leadership experience, including experience leading through engineering managers and/or senior technical leads.
• Strong technical expertise in cloud-native architecture, microservices, observability, CI/CD, and modern engineering practices across AWS and/or GCP.
• Proven track record improving reliability, engineering execution, and technical standards for customer-facing, high-availability systems.
• Hands-on experience with backend technologies such as Go and/or Python, together with strong knowledge of data stores, service architecture, and low-latency system design.
• Strong cross-functional leadership and communication skills, with experience partnering across Product, Security, Support, Customer Success, Research, Platform, and engineering organizations.
• Demonstrated ability to translate complex technical and business objectives into clear, executable plans and measurable outcomes.
• Strong people leadership skills, including coaching, mentoring, developing managers and technical leaders, and building healthy, high-performing teams.
• Experience working in environments that require operational resilience, incident response, and 24/7 production support.
• Experience in authentication, identity, fraud prevention, risk engines, or other security-sensitive domains is strongly preferred.
• Familiarity with IAM concepts and standards such as OAuth 2.0, OpenID Connect, SAML, RBAC, ABAC, or comparable policy-driven access models is desirable.
• Experience partnering with Research, MLOps, or data teams to productionize model outputs, risk signals, or AI/ML-enabled capabilities is a plus.
• Experience leading multi-cloud services with meaningful on-call and incident-management responsibilities is advantageous.
• Strategically minded, technically credible, relationship-oriented, calm under pressure, and committed to engineering quality and team health.

Benefits:

• Base salary range of $195,000–$235,000 USD, with eligibility for an annual discretionary bonus.
• Restricted Stock Units (RSUs) for employees, providing an opportunity to participate in long-term company growth.
• Remote-first work environment offering flexibility and autonomy.
• Regular team onsite events, company-wide gatherings, and intentional opportunities for in-person collaboration.
• Unlimited paid time off (PTO).
• Multiple health and welfare plan options, including an employer-paid employee-only medical plan.
• Employer contributions to a Health Savings Account (HSA).
• Low-cost dental and vision coverage for employees and families.
• Paid parental leave for birth, adoptive, and foster parents.
• One year of diaper delivery for new parents.
• Monthly phone and internet allowance to support remote work.
• Enhanced fertility and GLP-1 benefits.
• Annual Learning & Development stipend supporting professional development, certifications, and continued education.
• Opportunity to lead mission-critical authentication and identity systems at the intersection of security, reliability, and AI.
• Opportunity to influence technical strategy while developing engineering managers and senior technical talent.