At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America
Job Description:
Johnson & Johnson MedTech is recruiting for an 18 month duration based position Senior Manager, Strategic Projects & Portfolio supporting the Global Customer Solutions – Americas organization.
This role will serve as a strategic partner to the Americas leadership team while leading critical cross-functional programs that advance customer experience, operational excellence, process harmonization, digital transformation, and business performance across the United States, Canada, and Latin America. The position will be located onsite/hybrid at a designated Johnson & Johnson location.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Are you energized by turning strategy into action, simplifying complexity, and enabling leadership teams to perform at their best? This is an opportunity to shape high-impact priorities across the Americas, coordinate work across countries and functions, and help deliver solutions that improve customer outcomes and support patients.
This position combines enterprise project leadership with Chief of Staff responsibilities. The individual will lead the planning and execution of strategic initiatives, establish effective governance and decision-making processes, coordinate leadership priorities, and ensure that milestones, communications, risks, resources, and financial commitments are actively managed. The role will act as a connector across Global Customer Solutions, Commercial, Supply Chain, Technology, Finance, Human Resources, and other partners.
The successful candidate will be highly organized, self-directed, and comfortable operating with senior leaders in a complex matrix. This person will combine disciplined execution with sound judgment, proactive problem-solving, executive communication, and the ability to translate ambiguous challenges into clear choices, aligned actions, and measurable outcomes.
Key Responsibilities
Chief of Staff & Strategic Enablement
- Partner with the Global Customer Solutions – Americas leader and leadership team to translate strategy into an integrated operating agenda, priorities, goals, and execution plans.
- Drive the leadership operating rhythm, including agenda planning, business reviews, decision forums, priority tracking, and follow-through on commitments.
- Prepare executive-level briefings, presentations, talking points, and decision materials that synthesize complex information into clear insights and recommendations.
- Connect work across countries and functions, surface interdependencies, and ensure alignment among regional and global stakeholders.
- Provide objective decision support through option analysis, scenario planning, data synthesis, and structured recommendations.
- Anticipate issues requiring leadership attention, facilitate timely escalation, and maintain focus on the highest-value priorities.
- Support organizational effectiveness, change adoption, talent priorities, employee engagement, and leadership communications as needed.
Program & Project Leadership
- Maintain an integrated portfolio of strategic initiatives, including portfolio roadmaps, sequencing, and dependencies requirements.
- Establish a process for project intake, evaluation, prioritization, approval, continuation, and closure.
- With limited direction, lead complex, cross-functional initiatives from charter and scope definition through implementation, value realization, and closeout.
- Drive accountability for timely, high-quality delivery within agreed scope and spend; intervene and escalate when outcomes are at risk.
- Monitor portfolio health and recommend when initiatives should be accelerated, paused, re-scoped, combined, or stopped.
Governance, Risk & Performance Management
- Maintain accurate dashboards, roadmaps, action logs, risk registers, decision logs, and executive updates that provide a clear view of progress and required actions.
- Identify emerging risks, issues, and dependencies early; develop contingencies and mitigation plans with accountable owners.
- Track project budgets and actuals, resource requirements, benefits, and key performance indicators in applicable systems of record.
- Lead prioritization, option analysis, and scenario planning to support informed and timely decisions.
- Ensure consistent use of applicable project standards, frameworks, methodologies, tools, and templates.
- Analyze performance and business insights to identify opportunities for simplification, productivity, improved customer experience, and continuous improvement.
Stakeholder Engagement, Change & Communications
- Build trusted relationships across Americas countries, functions, and global teams, influencing outcomes without direct authority.
- Facilitate leadership meetings, project working sessions, workshops, and stakeholder forums with clear objectives, decisions, and actions.
- Develop concise communications, presentations, and change plans tailored to executive, functional, and employee audiences.
- Coordinate stakeholder engagement and change-readiness activities to support adoption and sustained results.
- Make complex topics simple, connect decisions to business and customer impact, and promote transparency across the organization.
Qualifications
Education: A minimum of a Bachelor’s degree and/or equivalent University degree is required; a focused degree in Supply Chain, Business, Engineering, Operations, or a related field is preferred
Required:
- Minimum of 8 years of relevant professional work experience
- Project or program management, supply chain, customer solutions, business operations, strategy, or organizational transformation experience.
- Demonstrated success leading complex cross-functional initiatives and influencing without direct authority in a matrixed organization.
- Strong business acumen with the ability to connect strategy, operations, customer priorities, resources, and financial implications.
- Exceptional organizational, facilitation, written communication, and executive presentation skills.
- Ability to exercise sound judgment, act decisively with incomplete information, and drive accountability across organizational levels.
- Track record of managing multiple priorities, navigating ambiguity, and maintaining attention to both strategic outcomes and execution details.
- Proficiency with Microsoft PowerPoint, Excel, Teams, and other project, portfolio, collaboration, and reporting tools.
Preferred:
- Experience supporting a senior leadership team or serving in a Chief of Staff, strategy, business operations, transformation, or portfolio-management capacity.
- Understanding of end-to-end supply chain and customer-facing operational interdependencies.
- Experience working across the United States, Canada, and Latin America or within a global, multi-country environment.
- Project-management certification or demonstrated mastery of established project-management methodologies.
- Financial acumen and experience tracking business cases, budgets, benefits, and value realization.
- Experience leading organizational change, communications, and adoption activities.
Other:
- May require up to 10% domestic and/or international travel to other sites and locations.
- Presence three days per week at the designated home-office location required.
- Eligible for severance
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Communication, Continuous Improvement, Customer Centricity, Customer Engagement, Customer Interactions, Customer Satisfaction, Customer Service, Customer Service Philosophy, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Personalized Services, Process Improvements, Service Request Management, Team Management
The anticipated base pay range for this position is :
$122,000.00 - $212,750.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
