Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The Senior Manager: Insights & Engagement is responsible for the Insights, Benchmarking & Engagement function within the PPB Technology. The role ensures that PPB Technology leadership makes decisions informed by external context, communicates with clarity and credibility, and is positioned as a trusted, strategically relevant function across the enterprise. The role transforms data, industry signals, and internal performance information into compelling narratives, actionable insights, and strategic communications.
Job Description
Technology Insights Management
- Establish and maintain a systematic process for the collection, synthesis, and distribution of technology intelligence to PPB Technology leadership
- Monitor global technology trends across key domains: AI, cloud, data, cyber, platforms, and financial services technology
- Synthesise analyst content from Gartner, Forrester, IDC, McKinsey, and other relevant sources into PPB-relevant briefs
- Produce and distribute a monthly Technology Insights Digest for the CIO and technology leadership community
- Maintain a PPB Technology Radar (Adopt / Trial / Assess / Hold) aligned to PPB's strategic technology priorities
- Connect external technology signals to internal strategy implications, feeding directly into the strategy development process
Benchmarking & Peer Analysis
- Design and manage a structured benchmarking programme comparing PPB Technology performance against peer banks and industry standards
- Benchmark technology investment ratios (% of revenue, run vs change), maturity levels, and productivity metrics
- Track PPB Technology's position against top-quartile peers quarterly, identifying gaps and opportunities
- Produce the annual PPB Technology Benchmarking Report for Exco, providing a clear external performance perspective
- Participate in BFSI industry benchmarking programmes and manage relationships with benchmarking providers
- Feed benchmarking insights into strategy refresh cycles, investment cases, and performance target-setting
- Produce the quarterly Technology Horizon Report: a forward-looking view of technology implications for PPB
- Maintain awareness of competitor technology adoption patterns and their relevance to PPB's strategic positioning
Communications Strategy & Execution
- Develop and maintain the PPB Technology communications strategy, defining channels, audiences, cadence, and key messages
- Manage CIO internal communications: all-hands, newsletters, leadership updates ensuring consistent tone and quality
- Prepare CIO thought leadership content for internal and external forums, including industry events and Group platforms
- Build and execute a PPB Technology brand narrative within the enterprise, strengthening strategic positioning
- Coordinate technology messaging across forums and communication channels to ensure consistency
- Support external positioning opportunities: industry events, conferences, forums, and publications where relevant
Stakeholder Engagement Model
- Build and maintain a PPB Technology stakeholder map, identifying key audiences, engagement frequency, and relationship owners
- Develop and execute structured stakeholder engagement plans across PPB Business, Group Technology, and the broader Absa Group
- Track stakeholder sentiment, providing regular insight to the Executive
- Support the Technology Exco in managing senior stakeholder relationships, preparing briefing materials and engagement content
- Manage the PPB Technology stakeholder engagement calendar, ensuring planned touchpoints occur to standard
Experience required
- 5 - 7+ years of experience in strategy, management consulting, technology research, communications, or stakeholder engagement
- Demonstrated ability to synthesise complex industry information into clear, audience-appropriate briefs and narratives
- Experience in strategic communications or executive engagement in a large organisation
- Familiarity with technology analyst content (Gartner, Forrester, IDC) and the ability to contextualise findings
- Proven ability to produce high-quality written content: briefings, reports, presentations etc. at executive level
- Experience in financial services technology or within a complex, federated technology function
- Exposure to technology benchmarking, maturity assessments, or peer comparison programmes
- Experience building or managing a technology communications
- Familiarity with stakeholder engagement frameworks and executive relationship management
Qualifications
- Relevant Bachelors degree (NQF 8)
- Master's is an advantage
Education
Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
