Senior Manager, Transition Services – EMEA & Global Tier 1
Description -
Senior Manager, Transition Services – EMEA & Global Tier 1
As a Senior Manager, Transition Services, you will lead a team of IC's and managers responsible for onboarding Managed Print Services (MPS), Managed Device Services (MDS), and Managed Collaboration Services (MCS) customer engagements across EMEA and Global Tier 1 accounts. You will oversee the transition lifecycle from contract signature through operational handover, ensuring successful customer onboarding, accelerated Time-to-Revenue, and achievement of contractual commitments.
This role requires a highly customer-focused and operationally driven leader with strong escalation management capability, an agile mindset, and proven experience leading teams through change. The successful candidate will act as a change agent, supporting transformation efforts, driving adoption of new processes, tools, and future operating models, and fostering a culture of continuous improvement and operational excellence.
Lead the onboarding and transition of MPS, MDS, and MCS customer engagements across local, regional, and global environments.
Build the GT1 Transition Framework and make it operational ,working with AMS and APJ counterparts to manage the business.
Drive Time-to-Revenue acceleration through effective transition governance, execution discipline, risk management, and cross-functional coordination.
Serve as the leadership escalation point for critical customer onboarding, deployment, and transition issues.
Lead cross-functional teams to remove blockers, resolve complex delivery challenges, and ensure successful transition outcomes.
Establish and enforce transition governance, project management standards, reporting discipline, and operational best practices.
Drive continuous improvement initiatives focused on automation, standardization, efficiency, scalability, and customer experience.
Act as a change leader supporting transformation initiatives, future operating model adoption, and process evolution.
Build trusted customer and stakeholder relationships, providing strong leadership during critical transition phases and escalations.
Manage operational performance, resource planning, capacity management, budget alignment, and business metrics.
Recruit, develop, coach, and lead high-performing teams while fostering accountability, collaboration, agility, and customer focus
Transition Leadership & Customer Onboarding
Lead the successful onboarding and implementation of MPS, MDS, and MCS customer engagements across local, regional, and global accounts.
Drive end-to-end transition governance from contract signature through operational handoff and stabilization.
Ensure services are implemented according to contractual commitments, Statements of Work (SOWs), and agreed customer outcomes.
Accelerate Time-to-Revenue by removing deployment barriers, resolving dependencies, and driving execution excellence across functions.
Establish scalable transition methodologies and best practices to improve speed, consistency, and quality of onboarding activities
Operational Excellence & Business Performance
Manage operational performance of the Transition Services organization, ensuring achievement of business objectives, customer commitments, and key performance indicators.
Monitor transition portfolio health, identify risks and operational bottlenecks, and implement corrective actions as required.
Drive continuous improvement initiatives focused on efficiency, automation, standardization, and operational maturity.
Develop and execute recovery plans for strategic or high-risk customer engagements.
Escalation Management & Risk Mitigation
Serve as the primary leadership escalation point for critical customer onboarding and deployment challenges.
Lead cross-functional resolution of complex operational, commercial, supply chain, deployment, and service readiness issues.
Anticipate delivery risks and proactively implement mitigation plans to avoid customer impact and transition delays.
Drive rapid decision-making and executive alignment during critical transition situations.
Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
Preferred Certifications
• Project Management Professional (PMP)
Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Spain)
Travel -
25%
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
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