Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
About Availity:
Availity is one of the largest healthcare technology platforms in the United States, connecting payers, providers, and partners through a unified digital ecosystem. We simplify complex healthcare workflows, power real-time decisioning, and enable better financial and clinical outcomes.
As part of our India expansion, we are building a next-generation UX capability to drive product innovation, platform consistency, and customer-centric transformation.
Role Summary
We are hiring a Senior Manager, UX to lead and scale UX for Availity’s India organisation.
This is a player-coach leadership role—you will:
• Lead and scale UX across multiple products and teams
• Drive UX strategy and product influence at scale
• Build a high-performing UX practice in India
• Remain hands-on, directly owning UX for select products
You will operate at the intersection of Product, Engineering, and Leadership, shaping how UX drives decisions, simplifies complexity, and delivers measurable outcomes.
Key Responsibilities
1. UX Strategy & Leadership
• Define and drive UX vision and strategy aligned to platform and product goals
• Influence product roadmap, prioritisation, and investment decisions
• Partner with Product, Engineering, and executive leadership
• Establish UX metrics and success frameworks (adoption, usability, efficiency)
• Ensure global UX alignment across India and US teams
2. Multi-Product UX Ownership (Critical)
• Lead UX across multiple product areas simultaneously, ensuring consistency and quality
• Allocate and manage UX resources across teams based on priorities and impact
• Provide design direction, reviews, and governance across product lines
• Act as a central UX leader to drive platform-level design coherence
3. Hands-on UX Ownership (Differentiator)
• Directly own UX for select high-priority products or initiatives
• Contribute to:
o Interaction design
o Workflow design
o Prototyping and solutioning
• Guide teams through complex design problem-solving
• Stay close to execution to ensure speed, quality, and alignment with strategy
4. Build & Scale UX Practice
• Build and lead a team of UX designers and researchers
• Hire, mentor, and develop future UX leaders
• Establish UX operating model, governance, and best practices
• Drive adoption of design systems and reusable patterns
• Create a centre of excellence for UX to enable scale and consistency
5. Design Thinking & Culture
• Champion design thinking across Product teams
• Lead workshops, ideation sessions, and problem-framing exercises
• Embed:
o Human-centred design
o Journey mapping & service design
o Rapid prototyping & experimentation
• Build toolkits, playbooks, and training programs
• Drive shift from feature-led to outcome-driven product thinking
6. UX for Complex Healthcare Workflows
• Design solutions for complex, data-intensive healthcare workflows, including:
o Prior Authorisation
o Revenue Cycle
o Payer–Provider interactions
• Simplify high cognitive load and fragmented user experiences
• Ensure best practices in:
o Usability & accessibility
o Data visualisation
o Workflow optimisation
• Integrate compliance and privacy (e.g., HIPAA) into UX processes
7. Data-Driven UX & Continuous Improvement
• Leverage user research, analytics, and behavioural insights
• Establish UX measurement frameworks and feedback loops
• Track and improve experience metrics (ease of use, satisfaction, efficiency)
• Translate insights into actionable design and product improvements
Experience & Qualifications
Must-Have
• 14+ years in UX / Product Design
• 3+ years in people leadership roles
• Experience managing UX across multiple products or product lines
• Demonstrated ability to balance leadership with hands-on UX contribution
• Expertise in Design Thinking approach and mentorship
• Experience in enterprise SaaS or platform products
• Strong track record of:
o Building/scaling UX teams
o Influencing cross-functional stakeholders
o Driving end-to-end UX strategy and execution
Good-to-Have
• Experience in US Healthcare industries
Understanding of:
o Complex workflows (clinical, operational, financial)
o Regulatory environments (privacy, compliance)
• Experience in platform or ecosystem products
Skills & Capabilities
UX & Design Leadership
• Expertise in interaction design, systems thinking, and service design
• Strong experience with design systems and scalable UX architectures
• Proven ability to simplify complex, data-heavy workflows
Execution & Craft (Hands-On Expectation)
• Strong capability in:
o Wireframing & interaction design
o Problem-solving for complex flows
o Rapid prototyping
• Ability to dive deep into design challenges when required
Design Thinking & Facilitation
• Deep experience in design thinking and discovery practices
• Strong workshop facilitation skills (cross-functional + executive level)
• Ability to scale design capability beyond UX teams
Leadership Mindset
• Player-coach mindset—leads teams while staying hands-on
• Strong bias for outcomes over outputs
• Comfortable operating in ambiguity and transformation environments
• Passion for mentoring and developing teams
Why Join Us
• Opportunity to build and lead UX capability in India from the ground up
• Drive impact at scale in a complex, meaningful domain (healthcare)
• Influence product strategy and platform transformation
• Work in a culture that values:
o Innovation and experimentation
o Outcome-driven execution
o Continuous learning
What Success Looks Like (First 12 Months)
• Built a high-performing UX team supporting multiple product areas
• Successfully balanced UX leadership with hands-on delivery in key products
• Enabled design thinking adoption across teams
• Delivered measurable improvements in user experience metrics
• Established scalable design systems and reusable frameworks
Roles & Responsibilities
Eligibility
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
