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Wilmington, Massachusetts, United States
Onsite
About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and Its People
The Senior Managing Director, Financial Crimes Risk Management serves as Live Oak's enterprise leader for financial crimes strategy, governance, and program effectiveness. Reporting to the Chief Risk Officer, this role provides independent oversight of fraud, BSA/AML, OFAC/sanctions, customer due diligence, and related financial crimes risks to support regulatory compliance, responsible growth, and alignment with the Bank's risk appetite.
As the Bank's designated BSA Officer, this leader is accountable for maintaining an effective, risk-based BSA/AML compliance program; advising executive leadership and governance committees; and engaging with regulators, auditors, law enforcement, and industry partners. The role also partners closely with business and operational leaders to provide effective challenge, practical guidance, and forward-looking insight as the Bank evolves its products, services, technology, and partnerships.
What You'll Do at Live Oak
Set and execute the strategic vision, priorities, and roadmap for the Financial Crimes Program.
Lead and develop Financial Crimes leaders and teams, fostering accountability, collaboration, continuous improvement, and professional growth.
Oversee the continued maturity of the Financial Crimes Risk Management Framework, ensuring it remains scaled to the Bank's size, complexity, growth strategy, and risk appetite.
Ensure financial crimes risks associated with new products, services, technologies, customer segments, third-party relationships, and strategic initiatives are identified, assessed, escalated, and addressed through established governance processes.
Represent Financial Crimes in governance committees, regulatory examinations, audits, and enterprise initiatives, while maintaining effective relationships with regulators, auditors, law enforcement, and industry partners.
Promote effective use of technology, analytics, reporting, and third-party solutions to strengthen financial crimes risk management and program effectiveness.
Provide clear reporting and insights to executive leadership, governance committees, and the Board on key risks, program effectiveness, emerging threats, trends, and remediation activities.
Serve as the Bank's designated BSA Officer and oversee the effectiveness of the BSA/AML compliance program, including governance, transaction monitoring, suspicious activity reporting, customer due diligence, and related regulatory obligations.
Oversee the Bank's OFAC and sanctions compliance program, including sanctions governance, screening processes, regulatory developments, and emerging sanctions-related risks.
Provide strategic oversight of the Fraud Risk Management Program, including governance, first-line fraud control effectiveness, monitoring activities, and risk mitigation strategies.
Partner with Fraud leadership and other stakeholders to identify emerging threats, significant trends, control weaknesses, and opportunities to strengthen prevention and detection capabilities.
Required Experience
Bachelor's degree in Business, Finance, Accounting, Criminal Justice, Risk Management, or a related field, or equivalent practical experience.
10+ years of progressive experience in financial crimes, BSA/AML, fraud risk management, sanctions compliance, risk management, or related disciplines within financial services.
5+ years of leadership experience managing teams, leaders, or multiple functional areas.
Experience operating within a three-lines-of-defense risk management framework and partnering across business, risk, compliance, legal, audit, and technology stakeholders.
Experience interacting with regulators, auditors, executive leadership, governance committees, and Board-level stakeholders.
Strong knowledge of BSA, AML, OFAC, USA PATRIOT Act, FinCEN requirements, customer due diligence expectations, federal banking regulations, and enforcement trends.
Experience overseeing financial crimes programs, governance processes, risk assessments, issue remediation, technology platforms, monitoring systems, reporting tools, data analytics, and regulatory examinations.
Working knowledge of digital banking, fintech partnerships, payments, commercial banking, specialty lending, or other innovative financial services models.
Preferred Experience
CAMS, CFE, CRCM, CFCS, or similar industry certifications.
Executive presence and strong leadership capability.
Strategic thinking, sound judgment, and risk-based decision-making.
Strong relationship management, stakeholder influence, and cross-functional collaboration skills.
Ability to balance risk management expectations with business growth, innovation, and customer experience.
Expertise in governance, oversight, issue management, regulatory engagement, and executive reporting.
Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate emerging risk insights into practical strategies.
Excellent verbal, written, presentation, and executive communication skills.
Microsoft Office Suite competency, particularly Excel.
Familiarity with AI use cases, applications, and prompt or skill construction.
Our Values
Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
Respect: Treat everyone with courtesy, politeness, and kindness.
Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank.
The base pay range for this position is $221,020.00 - $292,980.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
