Senior Marketing Specialist, Client Experience Center Advisor

Your day at NTT DATA

TheSenior Marketing Specialist, Client Experience Centre (CXC) Advisor supports the planning and execution of executive customer engagements and onsite events at NTT DATA’s London Briefing Center. Working under the direction of the Team Lead, Client Experience Centre, this role coordinates the end-to-end logistics of briefings and special events, assists with content preparation, and helps deliver a consistently high-quality visitor experience. This is a role within the Marketing & Communications function offering strong growth opportunities for professionals looking to build expertise in executive engagement, events management, and EBC programme operations.
The Senior Marketing Specialist is an advanced subject matter expert, responsible for contributing to the coordination and management of all aspects of marketing.

General knowledge, skills and attributes

• Sound knowledge of executive briefing coordination, event planning and logistics, and client engagement processes, with a commitment to growing expertise in this area.
• Solid organisational skills with the ability to manage multiple concurrent briefings and event workstreams, track details, and meet deadlines under pressure.
• Excellent verbal and written communication skills, including the ability to draft professional correspondence, briefing summaries, and presentation content.
• Good client relationship and interpersonal skills; professional, diplomatic, and composed when working with internal stakeholders and external customers.
• Awareness of Customer Relationship Management (CRM) processes and familiarity with briefing management, event management, or project tracking tools and platforms. Ie, Salesforce, Briefing Edge or Briefing Source
• Working knowledge of technology portfolios and service offerings, with a desire to build deeper understanding over time.
• Proficiency in Microsoft 365 (PowerPoint, Word, Excel, Teams, Outlook); solid skills in producing professional presentation and communication materials.
• Strong attention to detail across logistics, content accuracy, and visitor experience; a proactive approach to identifying and resolving issues before they escalate.
• Collaborative mindset with the ability to work effectively across functions including the Innovation Centre team, sales, marketing, operations, and hospitality teams.
• Growth-oriented and self-motivated; eager to take on increasing responsibility and develop skills in executive engagement and CXC programme management.
• Knowledge and understanding of IT industry environment and business needs
• Excellent project management skills
• Self-motivated with the ability to work in high-pressure situations
• Demonstrates strong strategic, conceptual, and analytical thinking.
• Ability to establish and manage processes and practices through collaboration while applying strong business acumen
• Ability to manage urgent and complex tasks simultaneously

Education required

University degree in marketing, business, communications, events management, or a related field; or equivalent combination of work experience.

Certifications required

Event coordination or marketing certification is advantageous but not required. Executive briefing management or Customer Relationship Management training is preferred.

Work experience required

• Typically requires 8-10 years of relevant experience in marketing, events coordination, customer-facing support, or a related field.
• Experience working in or supporting a client experience centre, corporate events function, or hospitality environment is advantageous.
• Demonstrated ability to coordinate logistics for professional events or meetings involving senior stakeholders.
• Experience working with vendors, tracking budgets, and managing multiple concurrent project workstreams.
• Prior exposure to a technology, professional services, or managed services environment is beneficial.

Languages

• English — fluent (written and spoken) — required.
• Additional European languages (e.g., Italian, German, French, Spanish) are advantageous.

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today