Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
We’re looking for a collaborative, detail-oriented Senior Media Intelligence Analyst to support the delivery of high-quality Media Intelligence services to Muck Rack clients.
As a Senior Media Intelligence Analyst, you’ll combine editorial judgment, media analysis, quality assurance, and operational ownership to deliver curated coverage reports, newsletters, executive digests, and other Media Intelligence services. You’ll play an important human-in-the-loop role within AI-supported and automated workflows, reviewing and refining outputs to ensure they meet client requirements and Muck Rack’s quality standards.
You’ll work closely with Customer Service, Sales, MI Solutions, Service Automation, and Information Technology teams to respond to client needs, resolve issues, and continuously improve the quality and reliability of our services.
What You'll Do
- Own the day-to-day delivery and quality of AI-supported Media Intelligence services, including curated coverage reports, curated newsletters, executive digests, and other client deliverables
- Review, validate, and refine AI-generated outputs to ensure accuracy, relevance, editorial quality, and alignment with client requirements
- Perform hands-on editorial and analytical work, including summarizing media coverage, tagging and categorizing content, selecting relevant articles, and grouping related stories
- Manage assigned services against established briefs, quality standards, and deadlines, proactively identifying and escalating risks that could affect delivery
- Partner with Customer Service to implement client requests and changes to ongoing Media Intelligence services
- Collaborate with Service Automation and Information Technology teams to troubleshoot issues, identify root causes, and support service and workflow improvements
- Work with Sales and MI Solutions on sample and trial services for prospective and existing clients
- Use internal systems to document issues, escalate unresolved requests, and follow through with relevant teams until resolution
- Maintain accurate and up-to-date service documentation, including client briefs and operational guides
- Contribute to individual and team performance goals while helping maintain consistent quality across Media Intelligence services
To Be Set Up for Success in This Role, You'll Need to Have
- 4+ years of relevant experience in media monitoring, media intelligence, media analysis, editorial operations, or a related field
- Hands-on experience reviewing and validating media content, including summarization, content selection, categorization, tagging, or digest creation
- Strong editorial judgment and writing skills, with the ability to turn complex media coverage into concise, accurate, and useful summaries
- Experience independently managing recurring client deliverables or services, including requirements, deadlines, quality standards, and competing priorities
- Strong problem-solving skills and a proactive approach to identifying quality issues, resolving operational challenges, and improving processes
- Excellent written and spoken English, with the ability to communicate clearly with teammates and cross-functional partners
- Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines effectively
- Comfort working with automated and AI-supported workflows while applying strong human judgment and quality standards
If Any of the Below Also Describe You, This Could Be an Exciting Opportunity
- You have experience with AI-supported editorial, media monitoring, content analysis, or quality-assurance workflows
- You have experience analyzing media coverage across multiple markets, geographies, or languages
- You have worked in a client-facing or service-delivery environment where accuracy, consistency, and timely delivery are critical
- You enjoy investigating issues, identifying patterns, and finding ways to improve workflows and service quality
- You have experience working across multiple teams to resolve operational or content-quality issues
- You’re interested in how AI and automation can improve media intelligence workflows while maintaining strong editorial standards
In Addition, We're Always Looking for Candidates Who
- Take ownership of their work and follow through on commitments
- Bring strong attention to detail while keeping the broader client need in mind
- Communicate clearly and collaborate effectively across teams and functions
- Approach problems proactively and look for opportunities to improve how work gets done
- Exercise sound judgment when balancing quality, speed, and client requirements
- Are comfortable working in an evolving environment where technology, automation, and human judgment work together
- Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery
Interview Overview
Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min interview with a member of our Talent Team
- A 1 hour zoom interview with the hiring manager
- Peer interviews with several team members
- 30-minute Bar Raiser
Travel & Team Engagement Expectations
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
Salary
The gross monthly salary for this role in Bulgaria is approximately 1,900 EUR.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Why Muck Rack?
Remote Work, Forever
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
Health & Wellness
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
Learning and Development
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
- Trusted by 3,000+ companies worldwide
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
#LI-Remote
Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.
Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.
Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.
Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.
